Exquisite Plans LLC
Client Services Agreement & Terms & Conditions
Version 2.0 | Effective Date: January 8, 2025
This Client Services Agreement & Terms & Conditions ("Agreement") establishes the contractual relationship between Exquisite Plans LLC ("Exquisite Plans," "we," "our," or "us") and each Client ("Client," "Traveler," "Group Leader," or "you").
By scheduling a consultation, requesting services, signing an agreement, completing an electronic form, authorizing payment, submitting payment, or utilizing any service provided by Exquisite Plans LLC, you acknowledge that you have read, understand, and agree to be legally bound by this Agreement.
This Agreement governs all services provided by Exquisite Plans LLC unless expressly modified by a separate written agreement executed by both parties.
Definitions: For purposes of this Agreement, the following definitions apply.
Business Day
Business Day means Tuesday through Thursday, excluding federal holidays and any dates Exquisite Plans LLC announces as office closures.
Client
Client means any individual or legal entity requesting, purchasing, authorizing, receiving, or benefiting from services provided by Exquisite Plans LLC.
Traveler
Traveler means any individual traveling under an Exquisite Plans Booking Package managed by Exquisite Plans LLC, regardless of who submits payment.
Group Leader
Group Leader means the individual designated by the traveling party as the primary organizer, decision-maker, billing contact, or authorized representative for a group Exquisite Plans Booking Package.
Group Agreement
Group Agreement means any written agreement executed between Exquisite Plans LLC and a Group Leader governing the planning, management, payment, and operation of a specific group Exquisite Plans Booking Package.
Supplier
Supplier means any independent third-party provider of travel or event-related services, including but not limited to cruise lines, airlines, hotels, resorts, tour operators, transportation providers, destination management companies, venues, excursion providers, travel protection providers, restaurants, entertainment companies, and similar vendors.
Exquisite Plans Booking Package
Exquisite Plans Booking Package means any booking, proposal, itinerary, package, event, accommodation, transportation arrangement, excursion, tour, cruise, vacation package, hotel stay, or other travel-related service coordinated by Exquisite Plans LLC.
Travel Services
Travel Services means all professional planning, consultation, coordination, Exquisite Plans Booking Package management, concierge services, documentation, itinerary development, and related services provided by Exquisite Plans LLC.
Professional Service Fees
Professional Service Fees are fees charged by Exquisite Plans LLC for professional expertise, consultation, planning, research, itinerary design, Exquisite Plans Booking Package management, administration, concierge services, documentation, coordination, and related professional services.
Professional Service Fees are separate from Supplier pricing, government taxes, port charges, resort fees, gratuities, processing fees imposed by third parties, and any other Supplier-imposed costs.
Add-On Services
Add-On Services include optional products or services requested after or in addition to the original Exquisite Plans Booking Package, including but not limited to airfare, hotel accommodations, transportation, transfers, excursions, event tickets, upgrades, travel protection, dining packages, beverage packages, onboard amenities, and similar services.
Travel Credit
Travel Credit means a non-cash credit issued, when permitted, under applicable Supplier policies and these Terms & Conditions following an eligible cancellation.
Travel Credits have no cash value and are governed exclusively by Section 5 of this Agreement.
Electronic Communication
Electronic Communication includes email, electronic signatures, online forms, client portal submissions, invoices, payment authorizations, text messages, Exquisite Plans Booking Package confirmations, and any other electronic communication transmitted or received by Exquisite Plans LLC.
1. General Terms
These Terms & Conditions, together with any proposal, invoice, Group Agreement, Exquisite Plans Booking Package confirmation, payment authorization, Supplier terms, travel documents, electronic acknowledgments, and written amendments issued by Exquisite Plans LLC, constitute the complete and exclusive agreement between the parties and supersede all prior oral or written communications, negotiations, representations, and understandings relating to the services provided.
If a separately executed Group Agreement or Service Agreement expressly modifies a provision of this Agreement, the specific provision contained within that written agreement shall govern solely with respect to that Exquisite Plans Booking Package. All remaining provisions of this Agreement shall remain in full force and effect.
In the event of a conflict between Supplier requirements and this Agreement, the Supplier's operational requirements shall govern the Supplier-provided services, while Exquisite Plans LLC's policies shall continue to govern Professional Service Fees, planning services, and administrative matters.
No verbal statement, representation, promise, or waiver made by any employee, independent contractor, Supplier, or representative shall modify this Agreement unless confirmed in writing by an authorized representative of Exquisite Plans LLC.
2. Professional Services
Exquisite Plans LLC provides professional travel planning, event planning, destination management, group travel coordination, concierge services, Exquisite Plans Booking Package management, Supplier coordination, itinerary design, and related Travel Services.
Professional Service Fees compensate Exquisite Plans LLC for professional time, expertise, experience, research, planning, administration, coordination, consultation, and professional judgment.
Professional Service Fees are earned upon receipt and are independent of any Supplier charges or travel costs.
Professional Service Fees may include, but are not limited to:
- Consultation Fees
- Planning Fees
- Group Planning & Coordination Fees
- Custom Itinerary Design Fees
- Booking Fees
- Exquisite Plans Booking Package Management Fees
- Concierge Service Fees
- Administrative Fees
- Documentation Fees
- Revision Fees
- Change Fees
- Cancellation Processing Fees
- Rush Service Fees
- Payment Administration Fees
Unless otherwise required by applicable law, all Professional Service Fees are:
- Non-refundable
- Non-transferable
- Earned upon receipt
3. Group Planning & Coordination Fee
Unless expressly waived or modified in writing by Exquisite Plans LLC, all group travel planning services require payment of a non-refundable and non-transferable Group Planning & Coordination Fee of $400.00 before planning services commence.
This fee covers professional planning, destination research, Supplier sourcing, itinerary development, Exquisite Plans Booking Package administration, payment management, group coordination, documentation, and concierge-level planning services.
Payment of the Group Planning & Coordination Fee constitutes acceptance of this Agreement.
4. Payments, Deposits & Balances
All deposits paid toward Professional Service Fees or Supplier Exquisite Plans Booking Packages are non-refundable and non-transferable unless otherwise required by law or expressly authorized in writing by Exquisite Plans LLC.
Payment plans, when offered, require automatic payment processing using the payment method authorized by the Client.
Unless otherwise specified in the applicable Supplier agreement, proposal, invoice, Exquisite Plans Booking Package confirmation, or Group Agreement, final payment is due no later than ninety (90) days before travel.
Certain Suppliers may require earlier payment deadlines. The Client agrees to comply with all applicable Supplier payment schedules.
Missed Payments
Failure to maintain scheduled payments constitutes a default under this Agreement.
Defaulted payments are subject to:
- A $50.00 late fee per Traveler;
- A twenty-four (24) hour cure period following written payment notification; and
- Immediate cancellation if payment is not successfully cured within the required timeframe.
5. Exquisite Plans Travel Credit Protection
A. No Refund Policy
Except where expressly required by applicable law, all payments made to Exquisite Plans LLC are non-refundable and non-transferable.
By booking with Exquisite Plans LLC, the Client acknowledges that payments are made in consideration of the Exquisite Plans Booking Package, which includes Professional Services, Exquisite Plans Booking Package management, planning, coordination, administrative services, and Travel Credit Protection, where applicable.
The Client understands that no cash refunds will be issued solely because a Exquisite Plans Booking Package is canceled or modified.
B. Exquisite Plans Travel Credit Protection
Eligible Exquisite Plans Booking Packages include Travel Credit Protection, the cost of which is incorporated into the overall package price.
Travel Credit Protection is an exclusive benefit of booking through Exquisite Plans LLC and is not insurance, not a cash refund program, and not a Supplier-sponsored protection plan.
Unless otherwise stated in writing, eligible payments may qualify for an Exquisite Plans Travel Credit according to the following cancellation schedule:
- 250 or more days prior to travel: 75% Travel Credit
- 121–180 days prior to travel: 50% Travel Credit
- 120 days or fewer prior to travel: No Travel Credit
- Are valid for one (1) year from the cancellation date.
- Have no cash value.
- Are non-refundable and non-transferable.
- May not be sold, assigned, exchanged, or redeemed for cash.
- Are governed exclusively by this Client Services Agreement & Terms & Conditions.
C. Supplier Refunds & Recoveries
The Client acknowledges that all payments are made to Exquisite Plans LLC pursuant to this Agreement and are not paid directly to individual Suppliers.
Because Exquisite Plans LLC provides Professional Services in addition to arranging travel through independent Suppliers, the issuance of a refund, reimbursement, voucher, credit, waiver, or other recovery by a Supplier does not create an automatic right to a cash refund by the Client.
Any Supplier funds recovered by Exquisite Plans LLC following a cancellation, modification, Supplier interruption, or other event shall be administered in accordance with this Agreement, including the applicable cancellation provisions and Exquisite Plans Travel Credit Protection.
Exquisite Plans LLC reserves the right to deduct or retain all applicable:
- Exquisite Plans Booking Package deposits;
- Professional Service Fees;
- Group Planning & Coordination Fees;
- Administrative Fees;
- Documentation Fees;
- Payment processing fees;
- Convenience fees;
- Supplier penalties;
- Change or cancellation fees;
- Reinstatement fees;
- Airfare ticketing fees;
- Supplier non-refundable charges; and
- Any other earned or unrecoverable costs
Unless required by applicable law or expressly approved in writing by Exquisite Plans LLC, Supplier recoveries shall be applied in accordance with the Exquisite Plans Travel Credit Protection provisions and shall not be distributed as cash refunds.
D. Redeeming a Travel Credit
To request use of an Exquisite Plans Travel Credit, the Client must:
- Reply directly to the original cancellation email in which the Travel Credit was issued;
- Submit a new travel request following the instructions contained in that email; and
- Complete all required documentation requested by Exquisite Plans LLC.
The original cancellation email issued by Exquisite Plans LLC serves as the official record of the Travel Credit.
Clients are solely responsible for retaining this communication.
Lost, deleted, misplaced, inaccessible, stolen, or expired Travel Credit communications will not be recreated, replaced, reissued, or honored.
Failure to retain the original cancellation email does not extend the validity of any Travel Credit or create any obligation for Exquisite Plans LLC to replace, reinstate, or honor the Travel Credit.
E. New Exquisite Plans Booking Package Requirement
Use of an Exquisite Plans Travel Credit constitutes a new Exquisite Plans Booking Package and is subject to:
- Current pricing and availability;
- Current Supplier pricing and availability;
- The Exquisite Plans LLC Client Services Agreement & Terms & Conditions in effect at the time of the new Exquisite Plans Booking Package;
- Applicable Supplier terms and conditions; and
- Payment of any remaining balance due.
6. Group Travel Policy
Group travel Exquisite Plans Booking Packages are governed by:
- This Client Services Agreement & Terms & Conditions;
- The applicable Group Agreement, if any;
- Applicable Supplier Terms & Conditions; and
- Any written Exquisite Plans Booking Package documents issued by Exquisite Plans LLC.
Exquisite Plans LLC may rely upon the instructions, approvals, authorizations, payment decisions, occupancy selections, and communications received from the Group Leader unless otherwise agreed in writing.
Each Traveler remains individually responsible for complying with this Agreement regardless of whether another individual submits payment on their behalf.
Changes in group participation, occupancy, pricing, taxes, Supplier requirements, minimum participation levels, or Exquisite Plans Booking Package status may result in:
- Repricing of the Exquisite Plans Booking Package;
- Redistribution of costs among remaining Travelers;
- Modification of available group amenities or benefits;
- Changes in occupancy pricing; or
- Cancellation of group pricing or promotional offers.
Where a room, suite, villa, or other accommodation is shared by multiple Travelers, cancellation by one Traveler may result in repricing of the remaining occupants. Remaining Travelers are responsible for any additional occupancy costs, Supplier penalties, or revised pricing resulting from such cancellation.
Nothing in this Agreement guarantees that original pricing, promotions, inventory, amenities, or accommodations will remain available following any modification.
7. Non-Transferability of Services & Exquisite Plans Booking Packages
All Professional Services, Exquisite Plans Booking Packages, bookings, travel arrangements, proposals, planning services, and Supplier Exquisite Plans Booking Packages secured through Exquisite Plans LLC are non-transferable.
Unless expressly approved in writing by Exquisite Plans LLC, Clients may not:
- Transfer a Exquisite Plans Booking Package to another travel agency;
- Assign management of a Exquisite Plans Booking Package to another travel advisor;
- Request direct management by a Supplier;
- Assign Professional Services to another individual or entity; or
- Request release of Exquisite Plans Booking Package control.
Unauthorized attempts to transfer Exquisite Plans Booking Package management, circumvent Exquisite Plans LLC, or interfere with Supplier relationships may constitute a material breach of this Agreement and may result in termination of services, cancellation of Exquisite Plans Booking Packages, forfeiture of applicable payments, or any combination thereof, subject to applicable Supplier policies.
Nothing in this Section prevents Supplier-authorized name changes or substitutions when permitted under Supplier policies and approved by Exquisite Plans LLC.
8. Airfare & Travel Requirements
Unless expressly included as part of a vacation package arranged by Exquisite Plans LLC, standalone airline Exquisite Plans Booking Packages are not provided.
Clients choosing to purchase airfare independently are solely responsible for:
- Flight selection;
- Flight coordination;
- Arrival and departure schedules;
- Airline schedule changes;
- Missed connections;
- Additional overnight accommodations;
- Baggage fees;
- Airline policies; and
- Any expenses resulting from independently arranged transportation.
Each Client is solely responsible for obtaining and maintaining all required travel documentation, including but not limited to:
- Valid passports;
- Visas;
- Government-issued identification;
- Entry permits;
- Vaccination documentation;
- Health requirements; and
- Any other documentation required by governmental authorities or Suppliers.
Clients are responsible for reviewing all destination entry requirements prior to departure.
9. Exquisite Plans Booking Package Review & Client Acceptance
Exquisite Plans Booking Package confirmations, invoices, itineraries, travel documents, payment schedules, and other Exquisite Plans Booking Package-related communications will be provided electronically unless otherwise agreed in writing.
Clients are responsible for carefully reviewing all Exquisite Plans Booking Package documents immediately upon receipt.
Clients must verify, at a minimum:
- Legal names exactly as shown on government-issued identification or passports;
- Dates of birth;
- Travel dates;
- Destinations;
- Supplier selections;
- Room occupancy;
- Cabin or room categories;
- Airfare information, when applicable;
- Transportation arrangements;
- Optional services;
- Add-On Services; and
- Any other Exquisite Plans Booking Package details.
If no discrepancy is reported within the required review period, the Exquisite Plans Booking Package shall be deemed accepted as accurate.
Any correction requested after acceptance is subject to:
- Supplier approval;
- Supplier availability;
- Applicable fare increases;
- Supplier penalties;
- Administrative Fees;
- Professional Service Fees;
- Processing Fees; and
- Any other costs associated with the requested change.
Failure to review Exquisite Plans Booking Package documents shall not relieve the Client of any payment obligations, Supplier penalties, cancellation provisions, or other responsibilities under this Agreement.
10. Add-On Services
Add-On Services include, but are not limited to, airfare (when offered as part of a package), hotel accommodations, pre- and post-travel stays, excursions, tours, event tickets, transportation, transfers, dining packages, beverage packages, travel protection, onboard amenities, upgrades, private experiences, concierge services, and any additional products or services requested after the original Exquisite Plans Booking Package.
All Add-On Services:
- Are optional and subject to Supplier availability;
- Must be paid in full unless otherwise stated in writing;
- Are not confirmed until payment has been received and the Supplier has accepted the Exquisite Plans Booking Package; and
- Are governed by the applicable Supplier's terms and conditions in addition to this Agreement.
Unless expressly permitted by the applicable Supplier, Add-On Services are:
- Non-refundable;
- Non-transferable; and
- Not eligible for Travel Credit.
Exquisite Plans LLC is not responsible for:
- Supplier inventory limitations;
- Pricing increases occurring before confirmation;
- Supplier-imposed penalties;
- Supplier cancellation policies;
- Declined or failed payment transactions;
- Expiration of promotional pricing; or
- Supplier refusal to modify or cancel an Add-On Service.
Once Exquisite Plans LLC has relied upon such authorization to procure or reserve services, the Client remains financially responsible for all associated charges.
11. Payment Processing & Convenience Fees
The Client authorizes Exquisite Plans LLC to process all approved payments using the payment method provided by the Client in accordance with the applicable payment schedule, authorization form, invoice, proposal, or Group Agreement.
Where permitted by applicable law, the Client acknowledges that the following may apply:
- Credit card processing fees;
- Convenience fees;
- Payment plan administrative fees;
- Reinstatement fees;
- Returned payment fees; and
- Other disclosed administrative charges.
The Client is responsible for maintaining a valid payment method throughout the Exquisite Plans Booking Package process.
If a payment method expires, is replaced, is declined, or otherwise becomes unavailable, the Client remains responsible for ensuring timely payment.
Declined payments do not relieve the Client of any payment obligations or extend any Supplier or Exquisite Plans LLC deadlines.
Failure to maintain valid payment information may result in:
- Late fees;
- Supplier penalties;
- Exquisite Plans Booking Package cancellation;
- Loss of promotional pricing;
- Loss of inventory; or
- Other consequences described in this Agreement.
12. Cancellation Due to Non-Payment
Failure to satisfy any payment obligation under this Agreement constitutes a material default.
Upon default, Exquisite Plans LLC may, without further obligation:
- Cancel all or part of the Exquisite Plans Booking Package;
- Terminate Professional Services;
- Cancel pending planning activities;
- Release reserved inventory;
- Remove the Client from a group Exquisite Plans Booking Package when permitted by the applicable Supplier;
- Suspend further services until the account is brought current; or
- Exercise any other rights available under this Agreement or applicable law.
- Forfeiture of all amounts previously paid;
- Loss of promotional pricing;
- Supplier penalties;
- Cancellation fees;
- Administrative fees;
- Professional Service Fees;
- Processing fees;
- Reinstatement fees; and
- Loss of Travel Credit eligibility where prohibited by Supplier policy or this Agreement.
When reinstatement is permitted, it is subject to:
- Supplier approval;
- Current pricing and availability;
- Payment of all past-due balances;
- Applicable Supplier penalties;
- Applicable administrative, processing, and reinstatement fees; and
- Execution of any reinstatement agreement required by Exquisite Plans LLC.
Nothing in this Section limits the right of Exquisite Plans LLC to pursue collection of unpaid balances or other remedies available under this Agreement or applicable law.
13. Vendor Communication
To ensure the accuracy, consistency, and integrity of Exquisite Plans Booking Packages managed by Exquisite Plans LLC, all communications with Suppliers regarding Exquisite Plans Booking Packages, modifications, cancellations, special requests, payments, or other travel-related matters must be conducted through Exquisite Plans LLC unless expressly authorized in writing.
Clients shall not:
- Contact Suppliers to negotiate pricing for Exquisite Plans Booking Packages managed by Exquisite Plans LLC;
- Request modifications or cancellations directly from a Supplier;
- Attempt to assume direct management of a Exquisite Plans Booking Package coordinated by Exquisite Plans LLC;
- Circumvent Exquisite Plans LLC by requesting services directly from a Supplier after planning or Exquisite Plans Booking Package services have commenced; or
- Authorize changes through a third party without the prior written consent of Exquisite Plans LLC.
- Exquisite Plans Booking Package discrepancies;
- Supplier penalties;
- Cancellation of Exquisite Plans Booking Packages;
- Loss of promotional pricing or group benefits;
- Duplicate charges;
- Delays in service; or
- Termination of Professional Services.
Nothing in this Section prevents a Client from contacting a Supplier regarding emergencies occurring during travel when immediate action is reasonably necessary. Clients should notify Exquisite Plans LLC as soon as practicable following such communication.
14. Client Communication Policy
Exquisite Plans LLC conducts business primarily through Electronic Communications.
The Client is responsible for providing and maintaining accurate contact information, including a valid email address and telephone number, throughout the planning and travel process.
The Client agrees to regularly monitor:
- Email inboxes;
- Spam, junk, clutter, and promotional folders;
- Text messages;
- Voicemail; and
- Any client portal or electronic communication platform utilized by Exquisite Plans LLC.
The Client's failure to receive, review, retain, or respond to communications—including due to spam filters, deleted messages, incorrect contact information, full mailboxes, technical issues, travel, vacation, or any other circumstance within the Client's control—shall not:
- Extend payment deadlines;
- Extend Supplier deadlines;
- Delay cancellation for non-payment;
- Extend the validity of a Travel Credit;
- Require Exquisite Plans LLC to recreate or replace previously issued communications;
- Relieve the Client of payment obligations; or
- Modify any provision of this Agreement.
- Exquisite Plans Booking Package confirmations;
- Invoices;
- Payment receipts;
- Travel documents;
- Cancellation notices;
- Travel Credit communications; and
- Other Exquisite Plans Booking Package-related correspondence.
Exquisite Plans LLC shall not be responsible for missed communications resulting from outdated, inaccurate, or incomplete contact information provided by the Client.
15. Recorded Communications & Documentation
To ensure quality assurance, preserve Exquisite Plans Booking Package records, document Client instructions, and maintain accurate business records, telephone calls with Exquisite Plans LLC may be monitored and recorded where permitted by applicable law.
By continuing a telephone conversation after receiving notice that the call may be monitored or recorded, the Client consents to such monitoring or recording to the extent permitted by applicable law.
Exquisite Plans LLC may maintain records including, but not limited to:
- Recorded telephone conversations;
- Email correspondence;
- Text messages;
- Electronic signatures;
- Online forms;
- Payment authorizations;
- Exquisite Plans Booking Package confirmations;
- Client questionnaires;
- Invoices;
- Payment records;
- Internal Exquisite Plans Booking Package notes; and
- Other communications relating to the Client's Exquisite Plans Booking Package.
The Client acknowledges and agrees that Exquisite Plans LLC may rely upon these records to:
- Confirm Client instructions;
- Verify payment authorizations;
- Process Exquisite Plans Booking Packages;
- Administer Professional Services;
- Resolve Exquisite Plans Booking Package questions;
- Respond to Supplier inquiries;
- Respond to payment disputes or chargebacks;
- Participate in arbitration or legal proceedings;
- Collect outstanding balances; and
- Enforce this Agreement.
16. Electronic Communications, Electronic Signatures & Digital Transactions
The Client agrees that Exquisite Plans LLC may conduct business electronically and that Electronic Communications are the primary method of communication for all consultations, planning services, Exquisite Plans Booking Packages, payment administration, and travel-related services.
The Client consents to receive electronically:
- Proposals and quotations;
- Invoices;
- Payment schedules and payment reminders;
- Exquisite Plans Booking Package confirmations;
- Travel documents;
- Itineraries;
- Cancellation notices;
- Travel Credit communications;
- Supplier updates;
- Policy updates; and
- Any other documents relating to services provided by Exquisite Plans LLC.
The Client acknowledges that Exquisite Plans LLC may rely upon Electronic Communications and electronically stored records when:
- Providing Professional Services;
- Processing payments;
- Confirming Client instructions;
- Documenting approvals;
- Administering Exquisite Plans Booking Packages;
- Responding to Supplier inquiries;
- Responding to payment disputes or chargebacks;
- Participating in arbitration or legal proceedings; and
- Enforcing this Agreement.
Failure to access Electronic Communications due to deleted messages, spam filtering, inactive accounts, changed email addresses, disconnected telephone numbers, or other circumstances within the Client's control shall not invalidate any notice, deadline, payment obligation, authorization, or other requirement under this Agreement.
17. Privacy & Data Use
Exquisite Plans LLC collects, maintains, and uses Client information solely for the purpose of providing Professional Services and arranging travel-related Exquisite Plans Booking Packages.
The Client authorizes Exquisite Plans LLC to collect, use, maintain, and disclose information reasonably necessary to perform requested services, including sharing information with Suppliers and service providers involved in the Client's Exquisite Plans Booking Package.
Such information may include:
- Legal names;
- Dates of birth;
- Passport information;
- Contact information;
- Emergency contact information;
- Payment-related information;
- Travel preferences;
- Accessibility or accommodation requests;
- Loyalty program information; and
- Other information necessary to complete requested services.
The Client acknowledges that Suppliers maintain their own privacy policies and information security practices. Exquisite Plans LLC is not responsible for the privacy practices, data handling, cybersecurity measures, or actions of independent third-party Suppliers.
The Client represents that any personal information provided on behalf of another Traveler has been provided with that Traveler's authorization or other lawful authority.
18. Intellectual Property
All travel proposals, custom itineraries, destination research, planning documents, presentations, travel recommendations, pricing analyses, marketing materials, Exquisite Plans Booking Package workflows, forms, templates, and other proprietary materials prepared by Exquisite Plans LLC remain the exclusive intellectual property of Exquisite Plans LLC unless otherwise agreed in writing.
Professional Service Fees compensate Exquisite Plans LLC for professional expertise and services rendered and do not transfer ownership of proprietary materials.
Clients may use documents prepared by Exquisite Plans LLC solely for their personal use in connection with the applicable Exquisite Plans Booking Package.
Clients shall not, without the prior written consent of Exquisite Plans LLC:
- Copy, reproduce, publish, distribute, or sell proprietary planning materials;
- Remove Exquisite Plans LLC branding from custom documents;
- Use Exquisite Plans LLC itineraries, proposals, or planning materials for commercial purposes;
- Submit custom proposals or itineraries to another travel advisor, agency, planner, or Supplier for the purpose of avoiding Professional Service Fees; or
- Represent Exquisite Plans LLC work product as their own.
Unauthorized use of Exquisite Plans LLC intellectual property may result in termination of services and the pursuit of any rights or remedies available under applicable law.
19. Force Majeure
Exquisite Plans LLC shall not be liable for any delay, cancellation, interruption, modification, loss, damage, injury, expense, or failure to perform resulting from circumstances beyond its reasonable control.
Such circumstances include, but are not limited to:
- Acts of God;
- Severe weather;
- Hurricanes, floods, tornadoes, earthquakes, or other natural disasters;
- Fire;
- Pandemic, epidemic, or public health emergency;
- Government actions or travel restrictions;
- Civil unrest, terrorism, war, or threats thereof;
- Labor strikes or transportation disruptions;
- Supplier bankruptcy, insolvency, or operational decisions;
- Mechanical failures;
- Utility outages;
- Cybersecurity incidents affecting Suppliers;
- Airport, airline, cruise line, hotel, or transportation disruptions; or
- Any other event beyond the reasonable control of Exquisite Plans LLC.
Exquisite Plans LLC does not guarantee refunds, credits, compensation, rescheduling, alternative arrangements, or other remedies, as such decisions remain solely within the discretion of the applicable Supplier.
Professional Service Fees earned prior to or during a Force Majeure event remain non-refundable and non-transferable.
20. Limitation of Liability
Exquisite Plans LLC acts solely as an independent travel advisor, planner, coordinator, and intermediary between the Client and independent third-party Suppliers.
Exquisite Plans LLC does not own, operate, manage, supervise, control, or direct any Supplier providing travel or event-related services.
Accordingly, Exquisite Plans LLC shall not be liable for:
- Supplier acts or omissions;
- Supplier bankruptcy or insolvency;
- Changes in Supplier pricing;
- Schedule changes;
- Flight delays or cancellations;
- Cruise itinerary changes;
- Hotel substitutions;
- Transportation interruptions;
- Lost, stolen, or damaged baggage;
- Personal injury;
- Property damage;
- Illness;
- Death;
- Food allergies or dietary issues;
- Criminal acts;
- Acts of other travelers;
- Government actions;
- Weather events;
- Force Majeure events; or
- Any other circumstance beyond the reasonable control of Exquisite Plans LLC.
Any claim arising from services provided by a Supplier must be asserted directly against the applicable Supplier.
To the fullest extent permitted by law, the aggregate liability of Exquisite Plans LLC arising from Professional Services shall not exceed the amount of Professional Service Fees actually paid directly to Exquisite Plans LLC for the specific services giving rise to the claim.
Exquisite Plans LLC shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of enjoyment, emotional distress, lost income, lost business opportunities, or other consequential losses.
21. Travel Protection Insurance
Exquisite Plans LLC strongly recommends that Clients consider purchasing Travel Protection Insurance to help protect their travel investment. However, Exquisite Plans LLC is not an insurance agency, insurance broker, or licensed insurance advisor and does not provide insurance advice, recommend specific coverage, or determine the suitability of any insurance policy for a Client's individual needs.
While Exquisite Plans LLC may provide information regarding one or more Travel Protection Insurance providers as a courtesy, such information is provided solely as a convenience to the Client and does not constitute a recommendation, endorsement, or guarantee of any insurer, policy, coverage, or claim outcome.
The Client is solely responsible for researching, selecting, and purchasing any Travel Protection Insurance policy. The Client is also solely responsible for reviewing and understanding all policy terms, conditions, exclusions, limitations, eligibility requirements, covered benefits, premium costs, cancellation provisions, and claim procedures before purchasing coverage.
The decision to purchase or decline Travel Protection Insurance rests entirely with the Client. Exquisite Plans LLC assumes no responsibility or liability for:
- The Client's decision to purchase or decline Travel Protection Insurance;
- The availability, pricing, or suitability of any policy;
- Coverage determinations;
- Policy terms or exclusions;
- Claim approvals or denials;
- Benefits paid or denied; or
- Any actions, omissions, or decisions of the insurance company or Travel Protection Insurance provider.
Unless otherwise stated by the insurance company, Travel Protection Insurance premiums are non-refundable once purchased.
22. Dispute Resolution & Legal Terms
A. Good Faith Resolution
The Client agrees to notify Exquisite Plans LLC in writing of any concern, billing issue, or dispute and to make a good faith effort to resolve the matter directly with Exquisite Plans LLC before initiating arbitration, litigation, a payment dispute, chargeback, or any other legal or administrative proceeding.
B. Binding Arbitration
Except where otherwise prohibited by applicable law, any dispute, claim, or controversy arising out of or relating to this Agreement, the Professional Services provided by Exquisite Plans LLC, or any Exquisite Plans Booking Package coordinated by Exquisite Plans LLC shall be resolved exclusively through final and binding arbitration conducted in Wake County, North Carolina.
The arbitration shall be administered in accordance with the applicable arbitration rules then in effect. The arbitrator's decision shall be final and binding, and judgment upon the award may be entered in any court having jurisdiction.
Each party shall be responsible for its own attorneys' fees and costs unless otherwise awarded by the arbitrator or required by applicable law.
C. Class Action Waiver
To the fullest extent permitted by law, all claims shall be brought solely in the Client's individual capacity.
The Client expressly waives any right to participate in:
- Class actions;
- Collective actions;
- Representative proceedings; or
- Consolidated claims involving other Clients.
D. Payment Disputes, Chargebacks & Suspension of Services
The Client agrees to contact Exquisite Plans LLC and make a good faith effort to resolve any billing concern before initiating a payment dispute, chargeback, claim of unauthorized payment, or similar action with any financial institution, credit card issuer, payment processor, or other third party.
Initiating a chargeback, payment dispute, claim of unauthorized payment, or similar action that is inconsistent with this Agreement shall constitute a material breach of this Agreement.
Upon notice of a chargeback, payment dispute, or similar claim, Exquisite Plans LLC reserves the right to immediately suspend all Professional Services until the dispute has been resolved to the satisfaction of Exquisite Plans LLC or the dispute has been voluntarily withdrawn by the Client.
Suspension of services applies to all current, pending, and future services provided by Exquisite Plans LLC, including but not limited to:
- Professional Services;
- Travel planning and consultation;
- Exquisite Plans Booking Package management;
- Concierge Services;
- Active Exquisite Plans Booking Packages;
- Future Exquisite Plans Booking Packages;
- Travel Credits;
- Payment plans;
- Supplier communications;
- Modifications or changes;
- Pending proposals;
- Future bookings; and
- Any other service offered by Exquisite Plans LLC.
- Exquisite Plans Booking Package cancellation;
- Supplier-imposed penalties;
- Expiration of Travel Credits;
- Missed payment deadlines;
- Cancellation due to non-payment;
- Loss of promotional pricing;
- Loss of inventory or accommodations;
- Loss of group benefits or amenities;
- Supplier cancellation or modification fees; and
- Other adverse consequences resulting from the suspension of services.
Accordingly, Exquisite Plans LLC shall have no liability for any cancellation, expiration, forfeiture, Supplier penalty, missed deadline, loss of inventory, loss of promotional pricing, or any other consequence resulting directly or indirectly from the Client's initiation of a chargeback, payment dispute, or similar claim.
The Client shall not be entitled to any refund, Travel Credit, reinstatement, replacement Exquisite Plans Booking Package, extension of deadlines, compensation, reimbursement, or other accommodation for losses resulting from the Client's initiation of a chargeback, payment dispute, or similar action.
The Client further agrees to reimburse Exquisite Plans LLC for all outstanding balances, Supplier penalties, processing fees, administrative fees, reinstatement fees, chargeback fees, collection costs, arbitration costs, court costs, reasonable attorneys' fees where permitted by law or awarded, and any other expenses incurred in responding to, defending, or enforcing rights arising from the dispute.
Exquisite Plans LLC reserves the right to decline future services to any Client who has initiated a chargeback, payment dispute, fraudulent payment claim, or similar action.
Exquisite Plans LLC may provide signed agreements, payment authorizations, Electronic Communications, recorded telephone calls (where permitted by law), Exquisite Plans Booking Package records, invoices, internal Exquisite Plans Booking Package notes, and any other business records to financial institutions, payment processors, Suppliers, collection agencies, arbitrators, courts, or other appropriate entities in support of its position.
E. Exquisite Plans Booking Package of Rights
Failure by Exquisite Plans LLC to enforce any provision of this Agreement shall not constitute a waiver of that provision or any other right available under this Agreement or applicable law.
23. Governing Law
This Agreement shall be governed by, interpreted, and enforced in accordance with the laws of the State of North Carolina without regard to conflict of law principles.
Venue for any court proceeding permitted under this Agreement shall lie exclusively in Wake County, North Carolina.
24. Acceptance of Terms
By scheduling a consultation, requesting services, signing an agreement, completing an electronic form, authorizing payment, submitting payment, accepting a proposal, or utilizing any service provided by Exquisite Plans LLC, the Client acknowledges that these Terms & Conditions were made available prior to purchasing services, had the opportunity to review them, understands them, and voluntarily agrees to be legally bound by them.
Electronic signatures, Electronic Communications, online authorizations, and recorded verbal authorizations (where permitted by law) shall have the same legal force and effect as an original handwritten signature.
25. Modifications
Exquisite Plans LLC reserves the right to amend or modify this Agreement at any time. Revisions shall apply prospectively to new Exquisite Plans Booking Packages and services initiated on or after the effective date of the revised Agreement unless otherwise required by law.
26. Survival
Any provision of this Agreement that, by its nature, is intended to survive the completion, cancellation, expiration, or termination of services shall remain in full force and effect, including but not limited to payment obligations, Professional Service Fees, Travel Credits, communication requirements, Intellectual Property, Privacy & Data Use, Recorded Communications, Electronic Communications, Limitation of Liability, Force Majeure, arbitration, chargeback provisions, and Governing Law.
27. Contact Information
Exquisite Plans LLC
Website: www.exquisiteplans.com
Terms & Conditions: www.exquisiteplans.com/terms-conditions
General Inquiries: contact@exquisiteplans.com
Client Services: contact@exquisiteplans.com
Telephone: 800-746-0486
Business Hours: Tuesday through Thursday, 10:00 a.m. – 4:00 p.m. Eastern Time, excluding federal holidays and stated office closures.
© 2025 Exquisite Plans LLC. All Rights Reserved.
Version 2.0 | Effective Date: January 8, 2025
This Client Services Agreement & Terms & Conditions ("Agreement") establishes the contractual relationship between Exquisite Plans LLC ("Exquisite Plans," "we," "our," or "us") and each Client ("Client," "Traveler," "Group Leader," or "you").
By scheduling a consultation, requesting services, signing an agreement, completing an electronic form, authorizing payment, submitting payment, or utilizing any service provided by Exquisite Plans LLC, you acknowledge that you have read, understand, and agree to be legally bound by this Agreement.
This Agreement governs all services provided by Exquisite Plans LLC unless expressly modified by a separate written agreement executed by both parties.
Definitions: For purposes of this Agreement, the following definitions apply.
Business Day
Business Day means Tuesday through Thursday, excluding federal holidays and any dates Exquisite Plans LLC announces as office closures.
Client
Client means any individual or legal entity requesting, purchasing, authorizing, receiving, or benefiting from services provided by Exquisite Plans LLC.
Traveler
Traveler means any individual traveling under an Exquisite Plans Booking Package managed by Exquisite Plans LLC, regardless of who submits payment.
Group Leader
Group Leader means the individual designated by the traveling party as the primary organizer, decision-maker, billing contact, or authorized representative for a group Exquisite Plans Booking Package.
Group Agreement
Group Agreement means any written agreement executed between Exquisite Plans LLC and a Group Leader governing the planning, management, payment, and operation of a specific group Exquisite Plans Booking Package.
Supplier
Supplier means any independent third-party provider of travel or event-related services, including but not limited to cruise lines, airlines, hotels, resorts, tour operators, transportation providers, destination management companies, venues, excursion providers, travel protection providers, restaurants, entertainment companies, and similar vendors.
Exquisite Plans Booking Package
Exquisite Plans Booking Package means any booking, proposal, itinerary, package, event, accommodation, transportation arrangement, excursion, tour, cruise, vacation package, hotel stay, or other travel-related service coordinated by Exquisite Plans LLC.
Travel Services
Travel Services means all professional planning, consultation, coordination, Exquisite Plans Booking Package management, concierge services, documentation, itinerary development, and related services provided by Exquisite Plans LLC.
Professional Service Fees
Professional Service Fees are fees charged by Exquisite Plans LLC for professional expertise, consultation, planning, research, itinerary design, Exquisite Plans Booking Package management, administration, concierge services, documentation, coordination, and related professional services.
Professional Service Fees are separate from Supplier pricing, government taxes, port charges, resort fees, gratuities, processing fees imposed by third parties, and any other Supplier-imposed costs.
Add-On Services
Add-On Services include optional products or services requested after or in addition to the original Exquisite Plans Booking Package, including but not limited to airfare, hotel accommodations, transportation, transfers, excursions, event tickets, upgrades, travel protection, dining packages, beverage packages, onboard amenities, and similar services.
Travel Credit
Travel Credit means a non-cash credit issued, when permitted, under applicable Supplier policies and these Terms & Conditions following an eligible cancellation.
Travel Credits have no cash value and are governed exclusively by Section 5 of this Agreement.
Electronic Communication
Electronic Communication includes email, electronic signatures, online forms, client portal submissions, invoices, payment authorizations, text messages, Exquisite Plans Booking Package confirmations, and any other electronic communication transmitted or received by Exquisite Plans LLC.
1. General Terms
These Terms & Conditions, together with any proposal, invoice, Group Agreement, Exquisite Plans Booking Package confirmation, payment authorization, Supplier terms, travel documents, electronic acknowledgments, and written amendments issued by Exquisite Plans LLC, constitute the complete and exclusive agreement between the parties and supersede all prior oral or written communications, negotiations, representations, and understandings relating to the services provided.
If a separately executed Group Agreement or Service Agreement expressly modifies a provision of this Agreement, the specific provision contained within that written agreement shall govern solely with respect to that Exquisite Plans Booking Package. All remaining provisions of this Agreement shall remain in full force and effect.
In the event of a conflict between Supplier requirements and this Agreement, the Supplier's operational requirements shall govern the Supplier-provided services, while Exquisite Plans LLC's policies shall continue to govern Professional Service Fees, planning services, and administrative matters.
No verbal statement, representation, promise, or waiver made by any employee, independent contractor, Supplier, or representative shall modify this Agreement unless confirmed in writing by an authorized representative of Exquisite Plans LLC.
2. Professional Services
Exquisite Plans LLC provides professional travel planning, event planning, destination management, group travel coordination, concierge services, Exquisite Plans Booking Package management, Supplier coordination, itinerary design, and related Travel Services.
Professional Service Fees compensate Exquisite Plans LLC for professional time, expertise, experience, research, planning, administration, coordination, consultation, and professional judgment.
Professional Service Fees are earned upon receipt and are independent of any Supplier charges or travel costs.
Professional Service Fees may include, but are not limited to:
- Consultation Fees
- Planning Fees
- Group Planning & Coordination Fees
- Custom Itinerary Design Fees
- Booking Fees
- Exquisite Plans Booking Package Management Fees
- Concierge Service Fees
- Administrative Fees
- Documentation Fees
- Revision Fees
- Change Fees
- Cancellation Processing Fees
- Rush Service Fees
- Payment Administration Fees
Unless otherwise required by applicable law, all Professional Service Fees are:
- Non-refundable
- Non-transferable
- Earned upon receipt
3. Group Planning & Coordination Fee
Unless expressly waived or modified in writing by Exquisite Plans LLC, all group travel planning services require payment of a non-refundable and non-transferable Group Planning & Coordination Fee of $400.00 before planning services commence.
This fee covers professional planning, destination research, Supplier sourcing, itinerary development, Exquisite Plans Booking Package administration, payment management, group coordination, documentation, and concierge-level planning services.
Payment of the Group Planning & Coordination Fee constitutes acceptance of this Agreement.
4. Payments, Deposits & Balances
All deposits paid toward Professional Service Fees or Supplier Exquisite Plans Booking Packages are non-refundable and non-transferable unless otherwise required by law or expressly authorized in writing by Exquisite Plans LLC.
Payment plans, when offered, require automatic payment processing using the payment method authorized by the Client.
Unless otherwise specified in the applicable Supplier agreement, proposal, invoice, Exquisite Plans Booking Package confirmation, or Group Agreement, final payment is due no later than ninety (90) days before travel.
Certain Suppliers may require earlier payment deadlines. The Client agrees to comply with all applicable Supplier payment schedules.
Missed Payments
Failure to maintain scheduled payments constitutes a default under this Agreement.
Defaulted payments are subject to:
- A $50.00 late fee per Traveler;
- A twenty-four (24) hour cure period following written payment notification; and
- Immediate cancellation if payment is not successfully cured within the required timeframe.
5. Exquisite Plans Travel Credit Protection
A. No Refund Policy
Except where expressly required by applicable law, all payments made to Exquisite Plans LLC are non-refundable and non-transferable.
By booking with Exquisite Plans LLC, the Client acknowledges that payments are made in consideration of the Exquisite Plans Booking Package, which includes Professional Services, Exquisite Plans Booking Package management, planning, coordination, administrative services, and Travel Credit Protection, where applicable.
The Client understands that no cash refunds will be issued solely because a Exquisite Plans Booking Package is canceled or modified.
B. Exquisite Plans Travel Credit Protection
Eligible Exquisite Plans Booking Packages include Travel Credit Protection, the cost of which is incorporated into the overall package price.
Travel Credit Protection is an exclusive benefit of booking through Exquisite Plans LLC and is not insurance, not a cash refund program, and not a Supplier-sponsored protection plan.
Unless otherwise stated in writing, eligible payments may qualify for an Exquisite Plans Travel Credit according to the following cancellation schedule:
- 250 or more days prior to travel: 75% Travel Credit
- 121–180 days prior to travel: 50% Travel Credit
- 120 days or fewer prior to travel: No Travel Credit
- Are valid for one (1) year from the cancellation date.
- Have no cash value.
- Are non-refundable and non-transferable.
- May not be sold, assigned, exchanged, or redeemed for cash.
- Are governed exclusively by this Client Services Agreement & Terms & Conditions.
C. Supplier Refunds & Recoveries
The Client acknowledges that all payments are made to Exquisite Plans LLC pursuant to this Agreement and are not paid directly to individual Suppliers.
Because Exquisite Plans LLC provides Professional Services in addition to arranging travel through independent Suppliers, the issuance of a refund, reimbursement, voucher, credit, waiver, or other recovery by a Supplier does not create an automatic right to a cash refund by the Client.
Any Supplier funds recovered by Exquisite Plans LLC following a cancellation, modification, Supplier interruption, or other event shall be administered in accordance with this Agreement, including the applicable cancellation provisions and Exquisite Plans Travel Credit Protection.
Exquisite Plans LLC reserves the right to deduct or retain all applicable:
- Exquisite Plans Booking Package deposits;
- Professional Service Fees;
- Group Planning & Coordination Fees;
- Administrative Fees;
- Documentation Fees;
- Payment processing fees;
- Convenience fees;
- Supplier penalties;
- Change or cancellation fees;
- Reinstatement fees;
- Airfare ticketing fees;
- Supplier non-refundable charges; and
- Any other earned or unrecoverable costs
Unless required by applicable law or expressly approved in writing by Exquisite Plans LLC, Supplier recoveries shall be applied in accordance with the Exquisite Plans Travel Credit Protection provisions and shall not be distributed as cash refunds.
D. Redeeming a Travel Credit
To request use of an Exquisite Plans Travel Credit, the Client must:
- Reply directly to the original cancellation email in which the Travel Credit was issued;
- Submit a new travel request following the instructions contained in that email; and
- Complete all required documentation requested by Exquisite Plans LLC.
The original cancellation email issued by Exquisite Plans LLC serves as the official record of the Travel Credit.
Clients are solely responsible for retaining this communication.
Lost, deleted, misplaced, inaccessible, stolen, or expired Travel Credit communications will not be recreated, replaced, reissued, or honored.
Failure to retain the original cancellation email does not extend the validity of any Travel Credit or create any obligation for Exquisite Plans LLC to replace, reinstate, or honor the Travel Credit.
E. New Exquisite Plans Booking Package Requirement
Use of an Exquisite Plans Travel Credit constitutes a new Exquisite Plans Booking Package and is subject to:
- Current pricing and availability;
- Current Supplier pricing and availability;
- The Exquisite Plans LLC Client Services Agreement & Terms & Conditions in effect at the time of the new Exquisite Plans Booking Package;
- Applicable Supplier terms and conditions; and
- Payment of any remaining balance due.
6. Group Travel Policy
Group travel Exquisite Plans Booking Packages are governed by:
- This Client Services Agreement & Terms & Conditions;
- The applicable Group Agreement, if any;
- Applicable Supplier Terms & Conditions; and
- Any written Exquisite Plans Booking Package documents issued by Exquisite Plans LLC.
Exquisite Plans LLC may rely upon the instructions, approvals, authorizations, payment decisions, occupancy selections, and communications received from the Group Leader unless otherwise agreed in writing.
Each Traveler remains individually responsible for complying with this Agreement regardless of whether another individual submits payment on their behalf.
Changes in group participation, occupancy, pricing, taxes, Supplier requirements, minimum participation levels, or Exquisite Plans Booking Package status may result in:
- Repricing of the Exquisite Plans Booking Package;
- Redistribution of costs among remaining Travelers;
- Modification of available group amenities or benefits;
- Changes in occupancy pricing; or
- Cancellation of group pricing or promotional offers.
Where a room, suite, villa, or other accommodation is shared by multiple Travelers, cancellation by one Traveler may result in repricing of the remaining occupants. Remaining Travelers are responsible for any additional occupancy costs, Supplier penalties, or revised pricing resulting from such cancellation.
Nothing in this Agreement guarantees that original pricing, promotions, inventory, amenities, or accommodations will remain available following any modification.
7. Non-Transferability of Services & Exquisite Plans Booking Packages
All Professional Services, Exquisite Plans Booking Packages, bookings, travel arrangements, proposals, planning services, and Supplier Exquisite Plans Booking Packages secured through Exquisite Plans LLC are non-transferable.
Unless expressly approved in writing by Exquisite Plans LLC, Clients may not:
- Transfer a Exquisite Plans Booking Package to another travel agency;
- Assign management of a Exquisite Plans Booking Package to another travel advisor;
- Request direct management by a Supplier;
- Assign Professional Services to another individual or entity; or
- Request release of Exquisite Plans Booking Package control.
Unauthorized attempts to transfer Exquisite Plans Booking Package management, circumvent Exquisite Plans LLC, or interfere with Supplier relationships may constitute a material breach of this Agreement and may result in termination of services, cancellation of Exquisite Plans Booking Packages, forfeiture of applicable payments, or any combination thereof, subject to applicable Supplier policies.
Nothing in this Section prevents Supplier-authorized name changes or substitutions when permitted under Supplier policies and approved by Exquisite Plans LLC.
8. Airfare & Travel Requirements
Unless expressly included as part of a vacation package arranged by Exquisite Plans LLC, standalone airline Exquisite Plans Booking Packages are not provided.
Clients choosing to purchase airfare independently are solely responsible for:
- Flight selection;
- Flight coordination;
- Arrival and departure schedules;
- Airline schedule changes;
- Missed connections;
- Additional overnight accommodations;
- Baggage fees;
- Airline policies; and
- Any expenses resulting from independently arranged transportation.
Each Client is solely responsible for obtaining and maintaining all required travel documentation, including but not limited to:
- Valid passports;
- Visas;
- Government-issued identification;
- Entry permits;
- Vaccination documentation;
- Health requirements; and
- Any other documentation required by governmental authorities or Suppliers.
Clients are responsible for reviewing all destination entry requirements prior to departure.
9. Exquisite Plans Booking Package Review & Client Acceptance
Exquisite Plans Booking Package confirmations, invoices, itineraries, travel documents, payment schedules, and other Exquisite Plans Booking Package-related communications will be provided electronically unless otherwise agreed in writing.
Clients are responsible for carefully reviewing all Exquisite Plans Booking Package documents immediately upon receipt.
Clients must verify, at a minimum:
- Legal names exactly as shown on government-issued identification or passports;
- Dates of birth;
- Travel dates;
- Destinations;
- Supplier selections;
- Room occupancy;
- Cabin or room categories;
- Airfare information, when applicable;
- Transportation arrangements;
- Optional services;
- Add-On Services; and
- Any other Exquisite Plans Booking Package details.
If no discrepancy is reported within the required review period, the Exquisite Plans Booking Package shall be deemed accepted as accurate.
Any correction requested after acceptance is subject to:
- Supplier approval;
- Supplier availability;
- Applicable fare increases;
- Supplier penalties;
- Administrative Fees;
- Professional Service Fees;
- Processing Fees; and
- Any other costs associated with the requested change.
Failure to review Exquisite Plans Booking Package documents shall not relieve the Client of any payment obligations, Supplier penalties, cancellation provisions, or other responsibilities under this Agreement.
10. Add-On Services
Add-On Services include, but are not limited to, airfare (when offered as part of a package), hotel accommodations, pre- and post-travel stays, excursions, tours, event tickets, transportation, transfers, dining packages, beverage packages, travel protection, onboard amenities, upgrades, private experiences, concierge services, and any additional products or services requested after the original Exquisite Plans Booking Package.
All Add-On Services:
- Are optional and subject to Supplier availability;
- Must be paid in full unless otherwise stated in writing;
- Are not confirmed until payment has been received and the Supplier has accepted the Exquisite Plans Booking Package; and
- Are governed by the applicable Supplier's terms and conditions in addition to this Agreement.
Unless expressly permitted by the applicable Supplier, Add-On Services are:
- Non-refundable;
- Non-transferable; and
- Not eligible for Travel Credit.
Exquisite Plans LLC is not responsible for:
- Supplier inventory limitations;
- Pricing increases occurring before confirmation;
- Supplier-imposed penalties;
- Supplier cancellation policies;
- Declined or failed payment transactions;
- Expiration of promotional pricing; or
- Supplier refusal to modify or cancel an Add-On Service.
Once Exquisite Plans LLC has relied upon such authorization to procure or reserve services, the Client remains financially responsible for all associated charges.
11. Payment Processing & Convenience Fees
The Client authorizes Exquisite Plans LLC to process all approved payments using the payment method provided by the Client in accordance with the applicable payment schedule, authorization form, invoice, proposal, or Group Agreement.
Where permitted by applicable law, the Client acknowledges that the following may apply:
- Credit card processing fees;
- Convenience fees;
- Payment plan administrative fees;
- Reinstatement fees;
- Returned payment fees; and
- Other disclosed administrative charges.
The Client is responsible for maintaining a valid payment method throughout the Exquisite Plans Booking Package process.
If a payment method expires, is replaced, is declined, or otherwise becomes unavailable, the Client remains responsible for ensuring timely payment.
Declined payments do not relieve the Client of any payment obligations or extend any Supplier or Exquisite Plans LLC deadlines.
Failure to maintain valid payment information may result in:
- Late fees;
- Supplier penalties;
- Exquisite Plans Booking Package cancellation;
- Loss of promotional pricing;
- Loss of inventory; or
- Other consequences described in this Agreement.
12. Cancellation Due to Non-Payment
Failure to satisfy any payment obligation under this Agreement constitutes a material default.
Upon default, Exquisite Plans LLC may, without further obligation:
- Cancel all or part of the Exquisite Plans Booking Package;
- Terminate Professional Services;
- Cancel pending planning activities;
- Release reserved inventory;
- Remove the Client from a group Exquisite Plans Booking Package when permitted by the applicable Supplier;
- Suspend further services until the account is brought current; or
- Exercise any other rights available under this Agreement or applicable law.
- Forfeiture of all amounts previously paid;
- Loss of promotional pricing;
- Supplier penalties;
- Cancellation fees;
- Administrative fees;
- Professional Service Fees;
- Processing fees;
- Reinstatement fees; and
- Loss of Travel Credit eligibility where prohibited by Supplier policy or this Agreement.
When reinstatement is permitted, it is subject to:
- Supplier approval;
- Current pricing and availability;
- Payment of all past-due balances;
- Applicable Supplier penalties;
- Applicable administrative, processing, and reinstatement fees; and
- Execution of any reinstatement agreement required by Exquisite Plans LLC.
Nothing in this Section limits the right of Exquisite Plans LLC to pursue collection of unpaid balances or other remedies available under this Agreement or applicable law.
13. Vendor Communication
To ensure the accuracy, consistency, and integrity of Exquisite Plans Booking Packages managed by Exquisite Plans LLC, all communications with Suppliers regarding Exquisite Plans Booking Packages, modifications, cancellations, special requests, payments, or other travel-related matters must be conducted through Exquisite Plans LLC unless expressly authorized in writing.
Clients shall not:
- Contact Suppliers to negotiate pricing for Exquisite Plans Booking Packages managed by Exquisite Plans LLC;
- Request modifications or cancellations directly from a Supplier;
- Attempt to assume direct management of a Exquisite Plans Booking Package coordinated by Exquisite Plans LLC;
- Circumvent Exquisite Plans LLC by requesting services directly from a Supplier after planning or Exquisite Plans Booking Package services have commenced; or
- Authorize changes through a third party without the prior written consent of Exquisite Plans LLC.
- Exquisite Plans Booking Package discrepancies;
- Supplier penalties;
- Cancellation of Exquisite Plans Booking Packages;
- Loss of promotional pricing or group benefits;
- Duplicate charges;
- Delays in service; or
- Termination of Professional Services.
Nothing in this Section prevents a Client from contacting a Supplier regarding emergencies occurring during travel when immediate action is reasonably necessary. Clients should notify Exquisite Plans LLC as soon as practicable following such communication.
14. Client Communication Policy
Exquisite Plans LLC conducts business primarily through Electronic Communications.
The Client is responsible for providing and maintaining accurate contact information, including a valid email address and telephone number, throughout the planning and travel process.
The Client agrees to regularly monitor:
- Email inboxes;
- Spam, junk, clutter, and promotional folders;
- Text messages;
- Voicemail; and
- Any client portal or electronic communication platform utilized by Exquisite Plans LLC.
The Client's failure to receive, review, retain, or respond to communications—including due to spam filters, deleted messages, incorrect contact information, full mailboxes, technical issues, travel, vacation, or any other circumstance within the Client's control—shall not:
- Extend payment deadlines;
- Extend Supplier deadlines;
- Delay cancellation for non-payment;
- Extend the validity of a Travel Credit;
- Require Exquisite Plans LLC to recreate or replace previously issued communications;
- Relieve the Client of payment obligations; or
- Modify any provision of this Agreement.
- Exquisite Plans Booking Package confirmations;
- Invoices;
- Payment receipts;
- Travel documents;
- Cancellation notices;
- Travel Credit communications; and
- Other Exquisite Plans Booking Package-related correspondence.
Exquisite Plans LLC shall not be responsible for missed communications resulting from outdated, inaccurate, or incomplete contact information provided by the Client.
15. Recorded Communications & Documentation
To ensure quality assurance, preserve Exquisite Plans Booking Package records, document Client instructions, and maintain accurate business records, telephone calls with Exquisite Plans LLC may be monitored and recorded where permitted by applicable law.
By continuing a telephone conversation after receiving notice that the call may be monitored or recorded, the Client consents to such monitoring or recording to the extent permitted by applicable law.
Exquisite Plans LLC may maintain records including, but not limited to:
- Recorded telephone conversations;
- Email correspondence;
- Text messages;
- Electronic signatures;
- Online forms;
- Payment authorizations;
- Exquisite Plans Booking Package confirmations;
- Client questionnaires;
- Invoices;
- Payment records;
- Internal Exquisite Plans Booking Package notes; and
- Other communications relating to the Client's Exquisite Plans Booking Package.
The Client acknowledges and agrees that Exquisite Plans LLC may rely upon these records to:
- Confirm Client instructions;
- Verify payment authorizations;
- Process Exquisite Plans Booking Packages;
- Administer Professional Services;
- Resolve Exquisite Plans Booking Package questions;
- Respond to Supplier inquiries;
- Respond to payment disputes or chargebacks;
- Participate in arbitration or legal proceedings;
- Collect outstanding balances; and
- Enforce this Agreement.
16. Electronic Communications, Electronic Signatures & Digital Transactions
The Client agrees that Exquisite Plans LLC may conduct business electronically and that Electronic Communications are the primary method of communication for all consultations, planning services, Exquisite Plans Booking Packages, payment administration, and travel-related services.
The Client consents to receive electronically:
- Proposals and quotations;
- Invoices;
- Payment schedules and payment reminders;
- Exquisite Plans Booking Package confirmations;
- Travel documents;
- Itineraries;
- Cancellation notices;
- Travel Credit communications;
- Supplier updates;
- Policy updates; and
- Any other documents relating to services provided by Exquisite Plans LLC.
The Client acknowledges that Exquisite Plans LLC may rely upon Electronic Communications and electronically stored records when:
- Providing Professional Services;
- Processing payments;
- Confirming Client instructions;
- Documenting approvals;
- Administering Exquisite Plans Booking Packages;
- Responding to Supplier inquiries;
- Responding to payment disputes or chargebacks;
- Participating in arbitration or legal proceedings; and
- Enforcing this Agreement.
Failure to access Electronic Communications due to deleted messages, spam filtering, inactive accounts, changed email addresses, disconnected telephone numbers, or other circumstances within the Client's control shall not invalidate any notice, deadline, payment obligation, authorization, or other requirement under this Agreement.
17. Privacy & Data Use
Exquisite Plans LLC collects, maintains, and uses Client information solely for the purpose of providing Professional Services and arranging travel-related Exquisite Plans Booking Packages.
The Client authorizes Exquisite Plans LLC to collect, use, maintain, and disclose information reasonably necessary to perform requested services, including sharing information with Suppliers and service providers involved in the Client's Exquisite Plans Booking Package.
Such information may include:
- Legal names;
- Dates of birth;
- Passport information;
- Contact information;
- Emergency contact information;
- Payment-related information;
- Travel preferences;
- Accessibility or accommodation requests;
- Loyalty program information; and
- Other information necessary to complete requested services.
The Client acknowledges that Suppliers maintain their own privacy policies and information security practices. Exquisite Plans LLC is not responsible for the privacy practices, data handling, cybersecurity measures, or actions of independent third-party Suppliers.
The Client represents that any personal information provided on behalf of another Traveler has been provided with that Traveler's authorization or other lawful authority.
18. Intellectual Property
All travel proposals, custom itineraries, destination research, planning documents, presentations, travel recommendations, pricing analyses, marketing materials, Exquisite Plans Booking Package workflows, forms, templates, and other proprietary materials prepared by Exquisite Plans LLC remain the exclusive intellectual property of Exquisite Plans LLC unless otherwise agreed in writing.
Professional Service Fees compensate Exquisite Plans LLC for professional expertise and services rendered and do not transfer ownership of proprietary materials.
Clients may use documents prepared by Exquisite Plans LLC solely for their personal use in connection with the applicable Exquisite Plans Booking Package.
Clients shall not, without the prior written consent of Exquisite Plans LLC:
- Copy, reproduce, publish, distribute, or sell proprietary planning materials;
- Remove Exquisite Plans LLC branding from custom documents;
- Use Exquisite Plans LLC itineraries, proposals, or planning materials for commercial purposes;
- Submit custom proposals or itineraries to another travel advisor, agency, planner, or Supplier for the purpose of avoiding Professional Service Fees; or
- Represent Exquisite Plans LLC work product as their own.
Unauthorized use of Exquisite Plans LLC intellectual property may result in termination of services and the pursuit of any rights or remedies available under applicable law.
19. Force Majeure
Exquisite Plans LLC shall not be liable for any delay, cancellation, interruption, modification, loss, damage, injury, expense, or failure to perform resulting from circumstances beyond its reasonable control.
Such circumstances include, but are not limited to:
- Acts of God;
- Severe weather;
- Hurricanes, floods, tornadoes, earthquakes, or other natural disasters;
- Fire;
- Pandemic, epidemic, or public health emergency;
- Government actions or travel restrictions;
- Civil unrest, terrorism, war, or threats thereof;
- Labor strikes or transportation disruptions;
- Supplier bankruptcy, insolvency, or operational decisions;
- Mechanical failures;
- Utility outages;
- Cybersecurity incidents affecting Suppliers;
- Airport, airline, cruise line, hotel, or transportation disruptions; or
- Any other event beyond the reasonable control of Exquisite Plans LLC.
Exquisite Plans LLC does not guarantee refunds, credits, compensation, rescheduling, alternative arrangements, or other remedies, as such decisions remain solely within the discretion of the applicable Supplier.
Professional Service Fees earned prior to or during a Force Majeure event remain non-refundable and non-transferable.
20. Limitation of Liability
Exquisite Plans LLC acts solely as an independent travel advisor, planner, coordinator, and intermediary between the Client and independent third-party Suppliers.
Exquisite Plans LLC does not own, operate, manage, supervise, control, or direct any Supplier providing travel or event-related services.
Accordingly, Exquisite Plans LLC shall not be liable for:
- Supplier acts or omissions;
- Supplier bankruptcy or insolvency;
- Changes in Supplier pricing;
- Schedule changes;
- Flight delays or cancellations;
- Cruise itinerary changes;
- Hotel substitutions;
- Transportation interruptions;
- Lost, stolen, or damaged baggage;
- Personal injury;
- Property damage;
- Illness;
- Death;
- Food allergies or dietary issues;
- Criminal acts;
- Acts of other travelers;
- Government actions;
- Weather events;
- Force Majeure events; or
- Any other circumstance beyond the reasonable control of Exquisite Plans LLC.
Any claim arising from services provided by a Supplier must be asserted directly against the applicable Supplier.
To the fullest extent permitted by law, the aggregate liability of Exquisite Plans LLC arising from Professional Services shall not exceed the amount of Professional Service Fees actually paid directly to Exquisite Plans LLC for the specific services giving rise to the claim.
Exquisite Plans LLC shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of enjoyment, emotional distress, lost income, lost business opportunities, or other consequential losses.
21. Travel Protection Insurance
Exquisite Plans LLC strongly recommends that Clients consider purchasing Travel Protection Insurance to help protect their travel investment. However, Exquisite Plans LLC is not an insurance agency, insurance broker, or licensed insurance advisor and does not provide insurance advice, recommend specific coverage, or determine the suitability of any insurance policy for a Client's individual needs.
While Exquisite Plans LLC may provide information regarding one or more Travel Protection Insurance providers as a courtesy, such information is provided solely as a convenience to the Client and does not constitute a recommendation, endorsement, or guarantee of any insurer, policy, coverage, or claim outcome.
The Client is solely responsible for researching, selecting, and purchasing any Travel Protection Insurance policy. The Client is also solely responsible for reviewing and understanding all policy terms, conditions, exclusions, limitations, eligibility requirements, covered benefits, premium costs, cancellation provisions, and claim procedures before purchasing coverage.
The decision to purchase or decline Travel Protection Insurance rests entirely with the Client. Exquisite Plans LLC assumes no responsibility or liability for:
- The Client's decision to purchase or decline Travel Protection Insurance;
- The availability, pricing, or suitability of any policy;
- Coverage determinations;
- Policy terms or exclusions;
- Claim approvals or denials;
- Benefits paid or denied; or
- Any actions, omissions, or decisions of the insurance company or Travel Protection Insurance provider.
Unless otherwise stated by the insurance company, Travel Protection Insurance premiums are non-refundable once purchased.
22. Dispute Resolution & Legal Terms
A. Good Faith Resolution
The Client agrees to notify Exquisite Plans LLC in writing of any concern, billing issue, or dispute and to make a good faith effort to resolve the matter directly with Exquisite Plans LLC before initiating arbitration, litigation, a payment dispute, chargeback, or any other legal or administrative proceeding.
B. Binding Arbitration
Except where otherwise prohibited by applicable law, any dispute, claim, or controversy arising out of or relating to this Agreement, the Professional Services provided by Exquisite Plans LLC, or any Exquisite Plans Booking Package coordinated by Exquisite Plans LLC shall be resolved exclusively through final and binding arbitration conducted in Wake County, North Carolina.
The arbitration shall be administered in accordance with the applicable arbitration rules then in effect. The arbitrator's decision shall be final and binding, and judgment upon the award may be entered in any court having jurisdiction.
Each party shall be responsible for its own attorneys' fees and costs unless otherwise awarded by the arbitrator or required by applicable law.
C. Class Action Waiver
To the fullest extent permitted by law, all claims shall be brought solely in the Client's individual capacity.
The Client expressly waives any right to participate in:
- Class actions;
- Collective actions;
- Representative proceedings; or
- Consolidated claims involving other Clients.
D. Payment Disputes, Chargebacks & Suspension of Services
The Client agrees to contact Exquisite Plans LLC and make a good faith effort to resolve any billing concern before initiating a payment dispute, chargeback, claim of unauthorized payment, or similar action with any financial institution, credit card issuer, payment processor, or other third party.
Initiating a chargeback, payment dispute, claim of unauthorized payment, or similar action that is inconsistent with this Agreement shall constitute a material breach of this Agreement.
Upon notice of a chargeback, payment dispute, or similar claim, Exquisite Plans LLC reserves the right to immediately suspend all Professional Services until the dispute has been resolved to the satisfaction of Exquisite Plans LLC or the dispute has been voluntarily withdrawn by the Client.
Suspension of services applies to all current, pending, and future services provided by Exquisite Plans LLC, including but not limited to:
- Professional Services;
- Travel planning and consultation;
- Exquisite Plans Booking Package management;
- Concierge Services;
- Active Exquisite Plans Booking Packages;
- Future Exquisite Plans Booking Packages;
- Travel Credits;
- Payment plans;
- Supplier communications;
- Modifications or changes;
- Pending proposals;
- Future bookings; and
- Any other service offered by Exquisite Plans LLC.
- Exquisite Plans Booking Package cancellation;
- Supplier-imposed penalties;
- Expiration of Travel Credits;
- Missed payment deadlines;
- Cancellation due to non-payment;
- Loss of promotional pricing;
- Loss of inventory or accommodations;
- Loss of group benefits or amenities;
- Supplier cancellation or modification fees; and
- Other adverse consequences resulting from the suspension of services.
Accordingly, Exquisite Plans LLC shall have no liability for any cancellation, expiration, forfeiture, Supplier penalty, missed deadline, loss of inventory, loss of promotional pricing, or any other consequence resulting directly or indirectly from the Client's initiation of a chargeback, payment dispute, or similar claim.
The Client shall not be entitled to any refund, Travel Credit, reinstatement, replacement Exquisite Plans Booking Package, extension of deadlines, compensation, reimbursement, or other accommodation for losses resulting from the Client's initiation of a chargeback, payment dispute, or similar action.
The Client further agrees to reimburse Exquisite Plans LLC for all outstanding balances, Supplier penalties, processing fees, administrative fees, reinstatement fees, chargeback fees, collection costs, arbitration costs, court costs, reasonable attorneys' fees where permitted by law or awarded, and any other expenses incurred in responding to, defending, or enforcing rights arising from the dispute.
Exquisite Plans LLC reserves the right to decline future services to any Client who has initiated a chargeback, payment dispute, fraudulent payment claim, or similar action.
Exquisite Plans LLC may provide signed agreements, payment authorizations, Electronic Communications, recorded telephone calls (where permitted by law), Exquisite Plans Booking Package records, invoices, internal Exquisite Plans Booking Package notes, and any other business records to financial institutions, payment processors, Suppliers, collection agencies, arbitrators, courts, or other appropriate entities in support of its position.
E. Exquisite Plans Booking Package of Rights
Failure by Exquisite Plans LLC to enforce any provision of this Agreement shall not constitute a waiver of that provision or any other right available under this Agreement or applicable law.
23. Governing Law
This Agreement shall be governed by, interpreted, and enforced in accordance with the laws of the State of North Carolina without regard to conflict of law principles.
Venue for any court proceeding permitted under this Agreement shall lie exclusively in Wake County, North Carolina.
24. Acceptance of Terms
By scheduling a consultation, requesting services, signing an agreement, completing an electronic form, authorizing payment, submitting payment, accepting a proposal, or utilizing any service provided by Exquisite Plans LLC, the Client acknowledges that these Terms & Conditions were made available prior to purchasing services, had the opportunity to review them, understands them, and voluntarily agrees to be legally bound by them.
Electronic signatures, Electronic Communications, online authorizations, and recorded verbal authorizations (where permitted by law) shall have the same legal force and effect as an original handwritten signature.
25. Modifications
Exquisite Plans LLC reserves the right to amend or modify this Agreement at any time. Revisions shall apply prospectively to new Exquisite Plans Booking Packages and services initiated on or after the effective date of the revised Agreement unless otherwise required by law.
26. Survival
Any provision of this Agreement that, by its nature, is intended to survive the completion, cancellation, expiration, or termination of services shall remain in full force and effect, including but not limited to payment obligations, Professional Service Fees, Travel Credits, communication requirements, Intellectual Property, Privacy & Data Use, Recorded Communications, Electronic Communications, Limitation of Liability, Force Majeure, arbitration, chargeback provisions, and Governing Law.
27. Contact Information
Exquisite Plans LLC
Website: www.exquisiteplans.com
Terms & Conditions: www.exquisiteplans.com/terms-conditions
General Inquiries: contact@exquisiteplans.com
Client Services: contact@exquisiteplans.com
Telephone: 800-746-0486
Business Hours: Tuesday through Thursday, 10:00 a.m. – 4:00 p.m. Eastern Time, excluding federal holidays and stated office closures.
© 2025 Exquisite Plans LLC. All Rights Reserved.
Version 2.0 | Effective Date: January 8, 2025
This Client Services Agreement & Terms & Conditions ("Agreement") establishes the contractual relationship between Exquisite Plans LLC ("Exquisite Plans," "we," "our," or "us") and each Client ("Client," "Traveler," "Group Leader," or "you").
By scheduling a consultation, requesting services, signing an agreement, completing an electronic form, authorizing payment, submitting payment, or utilizing any service provided by Exquisite Plans LLC, you acknowledge that you have read, understand, and agree to be legally bound by this Agreement.
This Agreement governs all services provided by Exquisite Plans LLC unless expressly modified by a separate written agreement executed by both parties.
Definitions: For purposes of this Agreement, the following definitions apply.
Business Day
Business Day means Tuesday through Thursday, excluding federal holidays and any dates Exquisite Plans LLC announces as office closures.
Client
Client means any individual or legal entity requesting, purchasing, authorizing, receiving, or benefiting from services provided by Exquisite Plans LLC.
Traveler
Traveler means any individual traveling under an Exquisite Plans Booking Package managed by Exquisite Plans LLC, regardless of who submits payment.
Group Leader
Group Leader means the individual designated by the traveling party as the primary organizer, decision-maker, billing contact, or authorized representative for a group Exquisite Plans Booking Package.
Group Agreement
Group Agreement means any written agreement executed between Exquisite Plans LLC and a Group Leader governing the planning, management, payment, and operation of a specific group Exquisite Plans Booking Package.
Supplier
Supplier means any independent third-party provider of travel or event-related services, including but not limited to cruise lines, airlines, hotels, resorts, tour operators, transportation providers, destination management companies, venues, excursion providers, travel protection providers, restaurants, entertainment companies, and similar vendors.
Exquisite Plans Booking Package
Exquisite Plans Booking Package means any booking, proposal, itinerary, package, event, accommodation, transportation arrangement, excursion, tour, cruise, vacation package, hotel stay, or other travel-related service coordinated by Exquisite Plans LLC.
Travel Services
Travel Services means all professional planning, consultation, coordination, Exquisite Plans Booking Package management, concierge services, documentation, itinerary development, and related services provided by Exquisite Plans LLC.
Professional Service Fees
Professional Service Fees are fees charged by Exquisite Plans LLC for professional expertise, consultation, planning, research, itinerary design, Exquisite Plans Booking Package management, administration, concierge services, documentation, coordination, and related professional services.
Professional Service Fees are separate from Supplier pricing, government taxes, port charges, resort fees, gratuities, processing fees imposed by third parties, and any other Supplier-imposed costs.
Add-On Services
Add-On Services include optional products or services requested after or in addition to the original Exquisite Plans Booking Package, including but not limited to airfare, hotel accommodations, transportation, transfers, excursions, event tickets, upgrades, travel protection, dining packages, beverage packages, onboard amenities, and similar services.
Travel Credit
Travel Credit means a non-cash credit issued, when permitted, under applicable Supplier policies and these Terms & Conditions following an eligible cancellation.
Travel Credits have no cash value and are governed exclusively by Section 5 of this Agreement.
Electronic Communication
Electronic Communication includes email, electronic signatures, online forms, client portal submissions, invoices, payment authorizations, text messages, Exquisite Plans Booking Package confirmations, and any other electronic communication transmitted or received by Exquisite Plans LLC.
1. General Terms
These Terms & Conditions, together with any proposal, invoice, Group Agreement, Exquisite Plans Booking Package confirmation, payment authorization, Supplier terms, travel documents, electronic acknowledgments, and written amendments issued by Exquisite Plans LLC, constitute the complete and exclusive agreement between the parties and supersede all prior oral or written communications, negotiations, representations, and understandings relating to the services provided.
If a separately executed Group Agreement or Service Agreement expressly modifies a provision of this Agreement, the specific provision contained within that written agreement shall govern solely with respect to that Exquisite Plans Booking Package. All remaining provisions of this Agreement shall remain in full force and effect.
In the event of a conflict between Supplier requirements and this Agreement, the Supplier's operational requirements shall govern the Supplier-provided services, while Exquisite Plans LLC's policies shall continue to govern Professional Service Fees, planning services, and administrative matters.
No verbal statement, representation, promise, or waiver made by any employee, independent contractor, Supplier, or representative shall modify this Agreement unless confirmed in writing by an authorized representative of Exquisite Plans LLC.
2. Professional Services
Exquisite Plans LLC provides professional travel planning, event planning, destination management, group travel coordination, concierge services, Exquisite Plans Booking Package management, Supplier coordination, itinerary design, and related Travel Services.
Professional Service Fees compensate Exquisite Plans LLC for professional time, expertise, experience, research, planning, administration, coordination, consultation, and professional judgment.
Professional Service Fees are earned upon receipt and are independent of any Supplier charges or travel costs.
Professional Service Fees may include, but are not limited to:
- Consultation Fees
- Planning Fees
- Group Planning & Coordination Fees
- Custom Itinerary Design Fees
- Booking Fees
- Exquisite Plans Booking Package Management Fees
- Concierge Service Fees
- Administrative Fees
- Documentation Fees
- Revision Fees
- Change Fees
- Cancellation Processing Fees
- Rush Service Fees
- Payment Administration Fees
Unless otherwise required by applicable law, all Professional Service Fees are:
- Non-refundable
- Non-transferable
- Earned upon receipt
3. Group Planning & Coordination Fee
Unless expressly waived or modified in writing by Exquisite Plans LLC, all group travel planning services require payment of a non-refundable and non-transferable Group Planning & Coordination Fee of $400.00 before planning services commence.
This fee covers professional planning, destination research, Supplier sourcing, itinerary development, Exquisite Plans Booking Package administration, payment management, group coordination, documentation, and concierge-level planning services.
Payment of the Group Planning & Coordination Fee constitutes acceptance of this Agreement.
4. Payments, Deposits & Balances
All deposits paid toward Professional Service Fees or Supplier Exquisite Plans Booking Packages are non-refundable and non-transferable unless otherwise required by law or expressly authorized in writing by Exquisite Plans LLC.
Payment plans, when offered, require automatic payment processing using the payment method authorized by the Client.
Unless otherwise specified in the applicable Supplier agreement, proposal, invoice, Exquisite Plans Booking Package confirmation, or Group Agreement, final payment is due no later than ninety (90) days before travel.
Certain Suppliers may require earlier payment deadlines. The Client agrees to comply with all applicable Supplier payment schedules.
Missed Payments
Failure to maintain scheduled payments constitutes a default under this Agreement.
Defaulted payments are subject to:
- A $50.00 late fee per Traveler;
- A twenty-four (24) hour cure period following written payment notification; and
- Immediate cancellation if payment is not successfully cured within the required timeframe.
5. Exquisite Plans Travel Credit Protection
A. No Refund Policy
Except where expressly required by applicable law, all payments made to Exquisite Plans LLC are non-refundable and non-transferable.
By booking with Exquisite Plans LLC, the Client acknowledges that payments are made in consideration of the Exquisite Plans Booking Package, which includes Professional Services, Exquisite Plans Booking Package management, planning, coordination, administrative services, and Travel Credit Protection, where applicable.
The Client understands that no cash refunds will be issued solely because a Exquisite Plans Booking Package is canceled or modified.
B. Exquisite Plans Travel Credit Protection
Eligible Exquisite Plans Booking Packages include Travel Credit Protection, the cost of which is incorporated into the overall package price.
Travel Credit Protection is an exclusive benefit of booking through Exquisite Plans LLC and is not insurance, not a cash refund program, and not a Supplier-sponsored protection plan.
Unless otherwise stated in writing, eligible payments may qualify for an Exquisite Plans Travel Credit according to the following cancellation schedule:
- 250 or more days prior to travel: 75% Travel Credit
- 121–180 days prior to travel: 50% Travel Credit
- 120 days or fewer prior to travel: No Travel Credit
- Are valid for one (1) year from the cancellation date.
- Have no cash value.
- Are non-refundable and non-transferable.
- May not be sold, assigned, exchanged, or redeemed for cash.
- Are governed exclusively by this Client Services Agreement & Terms & Conditions.
C. Supplier Refunds & Recoveries
The Client acknowledges that all payments are made to Exquisite Plans LLC pursuant to this Agreement and are not paid directly to individual Suppliers.
Because Exquisite Plans LLC provides Professional Services in addition to arranging travel through independent Suppliers, the issuance of a refund, reimbursement, voucher, credit, waiver, or other recovery by a Supplier does not create an automatic right to a cash refund by the Client.
Any Supplier funds recovered by Exquisite Plans LLC following a cancellation, modification, Supplier interruption, or other event shall be administered in accordance with this Agreement, including the applicable cancellation provisions and Exquisite Plans Travel Credit Protection.
Exquisite Plans LLC reserves the right to deduct or retain all applicable:
- Exquisite Plans Booking Package deposits;
- Professional Service Fees;
- Group Planning & Coordination Fees;
- Administrative Fees;
- Documentation Fees;
- Payment processing fees;
- Convenience fees;
- Supplier penalties;
- Change or cancellation fees;
- Reinstatement fees;
- Airfare ticketing fees;
- Supplier non-refundable charges; and
- Any other earned or unrecoverable costs
Unless required by applicable law or expressly approved in writing by Exquisite Plans LLC, Supplier recoveries shall be applied in accordance with the Exquisite Plans Travel Credit Protection provisions and shall not be distributed as cash refunds.
D. Redeeming a Travel Credit
To request use of an Exquisite Plans Travel Credit, the Client must:
- Reply directly to the original cancellation email in which the Travel Credit was issued;
- Submit a new travel request following the instructions contained in that email; and
- Complete all required documentation requested by Exquisite Plans LLC.
The original cancellation email issued by Exquisite Plans LLC serves as the official record of the Travel Credit.
Clients are solely responsible for retaining this communication.
Lost, deleted, misplaced, inaccessible, stolen, or expired Travel Credit communications will not be recreated, replaced, reissued, or honored.
Failure to retain the original cancellation email does not extend the validity of any Travel Credit or create any obligation for Exquisite Plans LLC to replace, reinstate, or honor the Travel Credit.
E. New Exquisite Plans Booking Package Requirement
Use of an Exquisite Plans Travel Credit constitutes a new Exquisite Plans Booking Package and is subject to:
- Current pricing and availability;
- Current Supplier pricing and availability;
- The Exquisite Plans LLC Client Services Agreement & Terms & Conditions in effect at the time of the new Exquisite Plans Booking Package;
- Applicable Supplier terms and conditions; and
- Payment of any remaining balance due.
6. Group Travel Policy
Group travel Exquisite Plans Booking Packages are governed by:
- This Client Services Agreement & Terms & Conditions;
- The applicable Group Agreement, if any;
- Applicable Supplier Terms & Conditions; and
- Any written Exquisite Plans Booking Package documents issued by Exquisite Plans LLC.
Exquisite Plans LLC may rely upon the instructions, approvals, authorizations, payment decisions, occupancy selections, and communications received from the Group Leader unless otherwise agreed in writing.
Each Traveler remains individually responsible for complying with this Agreement regardless of whether another individual submits payment on their behalf.
Changes in group participation, occupancy, pricing, taxes, Supplier requirements, minimum participation levels, or Exquisite Plans Booking Package status may result in:
- Repricing of the Exquisite Plans Booking Package;
- Redistribution of costs among remaining Travelers;
- Modification of available group amenities or benefits;
- Changes in occupancy pricing; or
- Cancellation of group pricing or promotional offers.
Where a room, suite, villa, or other accommodation is shared by multiple Travelers, cancellation by one Traveler may result in repricing of the remaining occupants. Remaining Travelers are responsible for any additional occupancy costs, Supplier penalties, or revised pricing resulting from such cancellation.
Nothing in this Agreement guarantees that original pricing, promotions, inventory, amenities, or accommodations will remain available following any modification.
7. Non-Transferability of Services & Exquisite Plans Booking Packages
All Professional Services, Exquisite Plans Booking Packages, bookings, travel arrangements, proposals, planning services, and Supplier Exquisite Plans Booking Packages secured through Exquisite Plans LLC are non-transferable.
Unless expressly approved in writing by Exquisite Plans LLC, Clients may not:
- Transfer a Exquisite Plans Booking Package to another travel agency;
- Assign management of a Exquisite Plans Booking Package to another travel advisor;
- Request direct management by a Supplier;
- Assign Professional Services to another individual or entity; or
- Request release of Exquisite Plans Booking Package control.
Unauthorized attempts to transfer Exquisite Plans Booking Package management, circumvent Exquisite Plans LLC, or interfere with Supplier relationships may constitute a material breach of this Agreement and may result in termination of services, cancellation of Exquisite Plans Booking Packages, forfeiture of applicable payments, or any combination thereof, subject to applicable Supplier policies.
Nothing in this Section prevents Supplier-authorized name changes or substitutions when permitted under Supplier policies and approved by Exquisite Plans LLC.
8. Airfare & Travel Requirements
Unless expressly included as part of a vacation package arranged by Exquisite Plans LLC, standalone airline Exquisite Plans Booking Packages are not provided.
Clients choosing to purchase airfare independently are solely responsible for:
- Flight selection;
- Flight coordination;
- Arrival and departure schedules;
- Airline schedule changes;
- Missed connections;
- Additional overnight accommodations;
- Baggage fees;
- Airline policies; and
- Any expenses resulting from independently arranged transportation.
Each Client is solely responsible for obtaining and maintaining all required travel documentation, including but not limited to:
- Valid passports;
- Visas;
- Government-issued identification;
- Entry permits;
- Vaccination documentation;
- Health requirements; and
- Any other documentation required by governmental authorities or Suppliers.
Clients are responsible for reviewing all destination entry requirements prior to departure.
9. Exquisite Plans Booking Package Review & Client Acceptance
Exquisite Plans Booking Package confirmations, invoices, itineraries, travel documents, payment schedules, and other Exquisite Plans Booking Package-related communications will be provided electronically unless otherwise agreed in writing.
Clients are responsible for carefully reviewing all Exquisite Plans Booking Package documents immediately upon receipt.
Clients must verify, at a minimum:
- Legal names exactly as shown on government-issued identification or passports;
- Dates of birth;
- Travel dates;
- Destinations;
- Supplier selections;
- Room occupancy;
- Cabin or room categories;
- Airfare information, when applicable;
- Transportation arrangements;
- Optional services;
- Add-On Services; and
- Any other Exquisite Plans Booking Package details.
If no discrepancy is reported within the required review period, the Exquisite Plans Booking Package shall be deemed accepted as accurate.
Any correction requested after acceptance is subject to:
- Supplier approval;
- Supplier availability;
- Applicable fare increases;
- Supplier penalties;
- Administrative Fees;
- Professional Service Fees;
- Processing Fees; and
- Any other costs associated with the requested change.
Failure to review Exquisite Plans Booking Package documents shall not relieve the Client of any payment obligations, Supplier penalties, cancellation provisions, or other responsibilities under this Agreement.
10. Add-On Services
Add-On Services include, but are not limited to, airfare (when offered as part of a package), hotel accommodations, pre- and post-travel stays, excursions, tours, event tickets, transportation, transfers, dining packages, beverage packages, travel protection, onboard amenities, upgrades, private experiences, concierge services, and any additional products or services requested after the original Exquisite Plans Booking Package.
All Add-On Services:
- Are optional and subject to Supplier availability;
- Must be paid in full unless otherwise stated in writing;
- Are not confirmed until payment has been received and the Supplier has accepted the Exquisite Plans Booking Package; and
- Are governed by the applicable Supplier's terms and conditions in addition to this Agreement.
Unless expressly permitted by the applicable Supplier, Add-On Services are:
- Non-refundable;
- Non-transferable; and
- Not eligible for Travel Credit.
Exquisite Plans LLC is not responsible for:
- Supplier inventory limitations;
- Pricing increases occurring before confirmation;
- Supplier-imposed penalties;
- Supplier cancellation policies;
- Declined or failed payment transactions;
- Expiration of promotional pricing; or
- Supplier refusal to modify or cancel an Add-On Service.
Once Exquisite Plans LLC has relied upon such authorization to procure or reserve services, the Client remains financially responsible for all associated charges.
11. Payment Processing & Convenience Fees
The Client authorizes Exquisite Plans LLC to process all approved payments using the payment method provided by the Client in accordance with the applicable payment schedule, authorization form, invoice, proposal, or Group Agreement.
Where permitted by applicable law, the Client acknowledges that the following may apply:
- Credit card processing fees;
- Convenience fees;
- Payment plan administrative fees;
- Reinstatement fees;
- Returned payment fees; and
- Other disclosed administrative charges.
The Client is responsible for maintaining a valid payment method throughout the Exquisite Plans Booking Package process.
If a payment method expires, is replaced, is declined, or otherwise becomes unavailable, the Client remains responsible for ensuring timely payment.
Declined payments do not relieve the Client of any payment obligations or extend any Supplier or Exquisite Plans LLC deadlines.
Failure to maintain valid payment information may result in:
- Late fees;
- Supplier penalties;
- Exquisite Plans Booking Package cancellation;
- Loss of promotional pricing;
- Loss of inventory; or
- Other consequences described in this Agreement.
12. Cancellation Due to Non-Payment
Failure to satisfy any payment obligation under this Agreement constitutes a material default.
Upon default, Exquisite Plans LLC may, without further obligation:
- Cancel all or part of the Exquisite Plans Booking Package;
- Terminate Professional Services;
- Cancel pending planning activities;
- Release reserved inventory;
- Remove the Client from a group Exquisite Plans Booking Package when permitted by the applicable Supplier;
- Suspend further services until the account is brought current; or
- Exercise any other rights available under this Agreement or applicable law.
- Forfeiture of all amounts previously paid;
- Loss of promotional pricing;
- Supplier penalties;
- Cancellation fees;
- Administrative fees;
- Professional Service Fees;
- Processing fees;
- Reinstatement fees; and
- Loss of Travel Credit eligibility where prohibited by Supplier policy or this Agreement.
When reinstatement is permitted, it is subject to:
- Supplier approval;
- Current pricing and availability;
- Payment of all past-due balances;
- Applicable Supplier penalties;
- Applicable administrative, processing, and reinstatement fees; and
- Execution of any reinstatement agreement required by Exquisite Plans LLC.
Nothing in this Section limits the right of Exquisite Plans LLC to pursue collection of unpaid balances or other remedies available under this Agreement or applicable law.
13. Vendor Communication
To ensure the accuracy, consistency, and integrity of Exquisite Plans Booking Packages managed by Exquisite Plans LLC, all communications with Suppliers regarding Exquisite Plans Booking Packages, modifications, cancellations, special requests, payments, or other travel-related matters must be conducted through Exquisite Plans LLC unless expressly authorized in writing.
Clients shall not:
- Contact Suppliers to negotiate pricing for Exquisite Plans Booking Packages managed by Exquisite Plans LLC;
- Request modifications or cancellations directly from a Supplier;
- Attempt to assume direct management of a Exquisite Plans Booking Package coordinated by Exquisite Plans LLC;
- Circumvent Exquisite Plans LLC by requesting services directly from a Supplier after planning or Exquisite Plans Booking Package services have commenced; or
- Authorize changes through a third party without the prior written consent of Exquisite Plans LLC.
- Exquisite Plans Booking Package discrepancies;
- Supplier penalties;
- Cancellation of Exquisite Plans Booking Packages;
- Loss of promotional pricing or group benefits;
- Duplicate charges;
- Delays in service; or
- Termination of Professional Services.
Nothing in this Section prevents a Client from contacting a Supplier regarding emergencies occurring during travel when immediate action is reasonably necessary. Clients should notify Exquisite Plans LLC as soon as practicable following such communication.
14. Client Communication Policy
Exquisite Plans LLC conducts business primarily through Electronic Communications.
The Client is responsible for providing and maintaining accurate contact information, including a valid email address and telephone number, throughout the planning and travel process.
The Client agrees to regularly monitor:
- Email inboxes;
- Spam, junk, clutter, and promotional folders;
- Text messages;
- Voicemail; and
- Any client portal or electronic communication platform utilized by Exquisite Plans LLC.
The Client's failure to receive, review, retain, or respond to communications—including due to spam filters, deleted messages, incorrect contact information, full mailboxes, technical issues, travel, vacation, or any other circumstance within the Client's control—shall not:
- Extend payment deadlines;
- Extend Supplier deadlines;
- Delay cancellation for non-payment;
- Extend the validity of a Travel Credit;
- Require Exquisite Plans LLC to recreate or replace previously issued communications;
- Relieve the Client of payment obligations; or
- Modify any provision of this Agreement.
- Exquisite Plans Booking Package confirmations;
- Invoices;
- Payment receipts;
- Travel documents;
- Cancellation notices;
- Travel Credit communications; and
- Other Exquisite Plans Booking Package-related correspondence.
Exquisite Plans LLC shall not be responsible for missed communications resulting from outdated, inaccurate, or incomplete contact information provided by the Client.
15. Recorded Communications & Documentation
To ensure quality assurance, preserve Exquisite Plans Booking Package records, document Client instructions, and maintain accurate business records, telephone calls with Exquisite Plans LLC may be monitored and recorded where permitted by applicable law.
By continuing a telephone conversation after receiving notice that the call may be monitored or recorded, the Client consents to such monitoring or recording to the extent permitted by applicable law.
Exquisite Plans LLC may maintain records including, but not limited to:
- Recorded telephone conversations;
- Email correspondence;
- Text messages;
- Electronic signatures;
- Online forms;
- Payment authorizations;
- Exquisite Plans Booking Package confirmations;
- Client questionnaires;
- Invoices;
- Payment records;
- Internal Exquisite Plans Booking Package notes; and
- Other communications relating to the Client's Exquisite Plans Booking Package.
The Client acknowledges and agrees that Exquisite Plans LLC may rely upon these records to:
- Confirm Client instructions;
- Verify payment authorizations;
- Process Exquisite Plans Booking Packages;
- Administer Professional Services;
- Resolve Exquisite Plans Booking Package questions;
- Respond to Supplier inquiries;
- Respond to payment disputes or chargebacks;
- Participate in arbitration or legal proceedings;
- Collect outstanding balances; and
- Enforce this Agreement.
16. Electronic Communications, Electronic Signatures & Digital Transactions
The Client agrees that Exquisite Plans LLC may conduct business electronically and that Electronic Communications are the primary method of communication for all consultations, planning services, Exquisite Plans Booking Packages, payment administration, and travel-related services.
The Client consents to receive electronically:
- Proposals and quotations;
- Invoices;
- Payment schedules and payment reminders;
- Exquisite Plans Booking Package confirmations;
- Travel documents;
- Itineraries;
- Cancellation notices;
- Travel Credit communications;
- Supplier updates;
- Policy updates; and
- Any other documents relating to services provided by Exquisite Plans LLC.
The Client acknowledges that Exquisite Plans LLC may rely upon Electronic Communications and electronically stored records when:
- Providing Professional Services;
- Processing payments;
- Confirming Client instructions;
- Documenting approvals;
- Administering Exquisite Plans Booking Packages;
- Responding to Supplier inquiries;
- Responding to payment disputes or chargebacks;
- Participating in arbitration or legal proceedings; and
- Enforcing this Agreement.
Failure to access Electronic Communications due to deleted messages, spam filtering, inactive accounts, changed email addresses, disconnected telephone numbers, or other circumstances within the Client's control shall not invalidate any notice, deadline, payment obligation, authorization, or other requirement under this Agreement.
17. Privacy & Data Use
Exquisite Plans LLC collects, maintains, and uses Client information solely for the purpose of providing Professional Services and arranging travel-related Exquisite Plans Booking Packages.
The Client authorizes Exquisite Plans LLC to collect, use, maintain, and disclose information reasonably necessary to perform requested services, including sharing information with Suppliers and service providers involved in the Client's Exquisite Plans Booking Package.
Such information may include:
- Legal names;
- Dates of birth;
- Passport information;
- Contact information;
- Emergency contact information;
- Payment-related information;
- Travel preferences;
- Accessibility or accommodation requests;
- Loyalty program information; and
- Other information necessary to complete requested services.
The Client acknowledges that Suppliers maintain their own privacy policies and information security practices. Exquisite Plans LLC is not responsible for the privacy practices, data handling, cybersecurity measures, or actions of independent third-party Suppliers.
The Client represents that any personal information provided on behalf of another Traveler has been provided with that Traveler's authorization or other lawful authority.
18. Intellectual Property
All travel proposals, custom itineraries, destination research, planning documents, presentations, travel recommendations, pricing analyses, marketing materials, Exquisite Plans Booking Package workflows, forms, templates, and other proprietary materials prepared by Exquisite Plans LLC remain the exclusive intellectual property of Exquisite Plans LLC unless otherwise agreed in writing.
Professional Service Fees compensate Exquisite Plans LLC for professional expertise and services rendered and do not transfer ownership of proprietary materials.
Clients may use documents prepared by Exquisite Plans LLC solely for their personal use in connection with the applicable Exquisite Plans Booking Package.
Clients shall not, without the prior written consent of Exquisite Plans LLC:
- Copy, reproduce, publish, distribute, or sell proprietary planning materials;
- Remove Exquisite Plans LLC branding from custom documents;
- Use Exquisite Plans LLC itineraries, proposals, or planning materials for commercial purposes;
- Submit custom proposals or itineraries to another travel advisor, agency, planner, or Supplier for the purpose of avoiding Professional Service Fees; or
- Represent Exquisite Plans LLC work product as their own.
Unauthorized use of Exquisite Plans LLC intellectual property may result in termination of services and the pursuit of any rights or remedies available under applicable law.
19. Force Majeure
Exquisite Plans LLC shall not be liable for any delay, cancellation, interruption, modification, loss, damage, injury, expense, or failure to perform resulting from circumstances beyond its reasonable control.
Such circumstances include, but are not limited to:
- Acts of God;
- Severe weather;
- Hurricanes, floods, tornadoes, earthquakes, or other natural disasters;
- Fire;
- Pandemic, epidemic, or public health emergency;
- Government actions or travel restrictions;
- Civil unrest, terrorism, war, or threats thereof;
- Labor strikes or transportation disruptions;
- Supplier bankruptcy, insolvency, or operational decisions;
- Mechanical failures;
- Utility outages;
- Cybersecurity incidents affecting Suppliers;
- Airport, airline, cruise line, hotel, or transportation disruptions; or
- Any other event beyond the reasonable control of Exquisite Plans LLC.
Exquisite Plans LLC does not guarantee refunds, credits, compensation, rescheduling, alternative arrangements, or other remedies, as such decisions remain solely within the discretion of the applicable Supplier.
Professional Service Fees earned prior to or during a Force Majeure event remain non-refundable and non-transferable.
20. Limitation of Liability
Exquisite Plans LLC acts solely as an independent travel advisor, planner, coordinator, and intermediary between the Client and independent third-party Suppliers.
Exquisite Plans LLC does not own, operate, manage, supervise, control, or direct any Supplier providing travel or event-related services.
Accordingly, Exquisite Plans LLC shall not be liable for:
- Supplier acts or omissions;
- Supplier bankruptcy or insolvency;
- Changes in Supplier pricing;
- Schedule changes;
- Flight delays or cancellations;
- Cruise itinerary changes;
- Hotel substitutions;
- Transportation interruptions;
- Lost, stolen, or damaged baggage;
- Personal injury;
- Property damage;
- Illness;
- Death;
- Food allergies or dietary issues;
- Criminal acts;
- Acts of other travelers;
- Government actions;
- Weather events;
- Force Majeure events; or
- Any other circumstance beyond the reasonable control of Exquisite Plans LLC.
Any claim arising from services provided by a Supplier must be asserted directly against the applicable Supplier.
To the fullest extent permitted by law, the aggregate liability of Exquisite Plans LLC arising from Professional Services shall not exceed the amount of Professional Service Fees actually paid directly to Exquisite Plans LLC for the specific services giving rise to the claim.
Exquisite Plans LLC shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of enjoyment, emotional distress, lost income, lost business opportunities, or other consequential losses.
21. Travel Protection Insurance
Exquisite Plans LLC strongly recommends that Clients consider purchasing Travel Protection Insurance to help protect their travel investment. However, Exquisite Plans LLC is not an insurance agency, insurance broker, or licensed insurance advisor and does not provide insurance advice, recommend specific coverage, or determine the suitability of any insurance policy for a Client's individual needs.
While Exquisite Plans LLC may provide information regarding one or more Travel Protection Insurance providers as a courtesy, such information is provided solely as a convenience to the Client and does not constitute a recommendation, endorsement, or guarantee of any insurer, policy, coverage, or claim outcome.
The Client is solely responsible for researching, selecting, and purchasing any Travel Protection Insurance policy. The Client is also solely responsible for reviewing and understanding all policy terms, conditions, exclusions, limitations, eligibility requirements, covered benefits, premium costs, cancellation provisions, and claim procedures before purchasing coverage.
The decision to purchase or decline Travel Protection Insurance rests entirely with the Client. Exquisite Plans LLC assumes no responsibility or liability for:
- The Client's decision to purchase or decline Travel Protection Insurance;
- The availability, pricing, or suitability of any policy;
- Coverage determinations;
- Policy terms or exclusions;
- Claim approvals or denials;
- Benefits paid or denied; or
- Any actions, omissions, or decisions of the insurance company or Travel Protection Insurance provider.
Unless otherwise stated by the insurance company, Travel Protection Insurance premiums are non-refundable once purchased.
22. Dispute Resolution & Legal Terms
A. Good Faith Resolution
The Client agrees to notify Exquisite Plans LLC in writing of any concern, billing issue, or dispute and to make a good faith effort to resolve the matter directly with Exquisite Plans LLC before initiating arbitration, litigation, a payment dispute, chargeback, or any other legal or administrative proceeding.
B. Binding Arbitration
Except where otherwise prohibited by applicable law, any dispute, claim, or controversy arising out of or relating to this Agreement, the Professional Services provided by Exquisite Plans LLC, or any Exquisite Plans Booking Package coordinated by Exquisite Plans LLC shall be resolved exclusively through final and binding arbitration conducted in Wake County, North Carolina.
The arbitration shall be administered in accordance with the applicable arbitration rules then in effect. The arbitrator's decision shall be final and binding, and judgment upon the award may be entered in any court having jurisdiction.
Each party shall be responsible for its own attorneys' fees and costs unless otherwise awarded by the arbitrator or required by applicable law.
C. Class Action Waiver
To the fullest extent permitted by law, all claims shall be brought solely in the Client's individual capacity.
The Client expressly waives any right to participate in:
- Class actions;
- Collective actions;
- Representative proceedings; or
- Consolidated claims involving other Clients.
D. Payment Disputes, Chargebacks & Suspension of Services
The Client agrees to contact Exquisite Plans LLC and make a good faith effort to resolve any billing concern before initiating a payment dispute, chargeback, claim of unauthorized payment, or similar action with any financial institution, credit card issuer, payment processor, or other third party.
Initiating a chargeback, payment dispute, claim of unauthorized payment, or similar action that is inconsistent with this Agreement shall constitute a material breach of this Agreement.
Upon notice of a chargeback, payment dispute, or similar claim, Exquisite Plans LLC reserves the right to immediately suspend all Professional Services until the dispute has been resolved to the satisfaction of Exquisite Plans LLC or the dispute has been voluntarily withdrawn by the Client.
Suspension of services applies to all current, pending, and future services provided by Exquisite Plans LLC, including but not limited to:
- Professional Services;
- Travel planning and consultation;
- Exquisite Plans Booking Package management;
- Concierge Services;
- Active Exquisite Plans Booking Packages;
- Future Exquisite Plans Booking Packages;
- Travel Credits;
- Payment plans;
- Supplier communications;
- Modifications or changes;
- Pending proposals;
- Future bookings; and
- Any other service offered by Exquisite Plans LLC.
- Exquisite Plans Booking Package cancellation;
- Supplier-imposed penalties;
- Expiration of Travel Credits;
- Missed payment deadlines;
- Cancellation due to non-payment;
- Loss of promotional pricing;
- Loss of inventory or accommodations;
- Loss of group benefits or amenities;
- Supplier cancellation or modification fees; and
- Other adverse consequences resulting from the suspension of services.
Accordingly, Exquisite Plans LLC shall have no liability for any cancellation, expiration, forfeiture, Supplier penalty, missed deadline, loss of inventory, loss of promotional pricing, or any other consequence resulting directly or indirectly from the Client's initiation of a chargeback, payment dispute, or similar claim.
The Client shall not be entitled to any refund, Travel Credit, reinstatement, replacement Exquisite Plans Booking Package, extension of deadlines, compensation, reimbursement, or other accommodation for losses resulting from the Client's initiation of a chargeback, payment dispute, or similar action.
The Client further agrees to reimburse Exquisite Plans LLC for all outstanding balances, Supplier penalties, processing fees, administrative fees, reinstatement fees, chargeback fees, collection costs, arbitration costs, court costs, reasonable attorneys' fees where permitted by law or awarded, and any other expenses incurred in responding to, defending, or enforcing rights arising from the dispute.
Exquisite Plans LLC reserves the right to decline future services to any Client who has initiated a chargeback, payment dispute, fraudulent payment claim, or similar action.
Exquisite Plans LLC may provide signed agreements, payment authorizations, Electronic Communications, recorded telephone calls (where permitted by law), Exquisite Plans Booking Package records, invoices, internal Exquisite Plans Booking Package notes, and any other business records to financial institutions, payment processors, Suppliers, collection agencies, arbitrators, courts, or other appropriate entities in support of its position.
E. Exquisite Plans Booking Package of Rights
Failure by Exquisite Plans LLC to enforce any provision of this Agreement shall not constitute a waiver of that provision or any other right available under this Agreement or applicable law.
23. Governing Law
This Agreement shall be governed by, interpreted, and enforced in accordance with the laws of the State of North Carolina without regard to conflict of law principles.
Venue for any court proceeding permitted under this Agreement shall lie exclusively in Wake County, North Carolina.
24. Acceptance of Terms
By scheduling a consultation, requesting services, signing an agreement, completing an electronic form, authorizing payment, submitting payment, accepting a proposal, or utilizing any service provided by Exquisite Plans LLC, the Client acknowledges that these Terms & Conditions were made available prior to purchasing services, had the opportunity to review them, understands them, and voluntarily agrees to be legally bound by them.
Electronic signatures, Electronic Communications, online authorizations, and recorded verbal authorizations (where permitted by law) shall have the same legal force and effect as an original handwritten signature.
25. Modifications
Exquisite Plans LLC reserves the right to amend or modify this Agreement at any time. Revisions shall apply prospectively to new Exquisite Plans Booking Packages and services initiated on or after the effective date of the revised Agreement unless otherwise required by law.
26. Survival
Any provision of this Agreement that, by its nature, is intended to survive the completion, cancellation, expiration, or termination of services shall remain in full force and effect, including but not limited to payment obligations, Professional Service Fees, Travel Credits, communication requirements, Intellectual Property, Privacy & Data Use, Recorded Communications, Electronic Communications, Limitation of Liability, Force Majeure, arbitration, chargeback provisions, and Governing Law.
27. Contact Information
Exquisite Plans LLC
Website: www.exquisiteplans.com
Terms & Conditions: www.exquisiteplans.com/terms-conditions
General Inquiries: contact@exquisiteplans.com
Client Services: contact@exquisiteplans.com
Telephone: 800-746-0486
Business Hours: Tuesday through Thursday, 10:00 a.m. – 4:00 p.m. Eastern Time, excluding federal holidays and stated office closures.
© 2025 Exquisite Plans LLC. All Rights Reserved.