Exquisite Plans LLC – Terms & Conditions
(Governing Law: State of North Carolina)
Effective Date: July, 2025
These Terms & Conditions (the “Agreement”) constitute a legally binding contract between Exquisite Plans LLC, a North Carolina limited liability company (“Exquisite Plans,” “we,” “us,” or “our”), and you (“Client” or “you”).
By submitting payment(s), signing an agreement, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by Exquisite Plans Terms & Conditions in full.
1. General Terms
All planning services, reservations, and travel arrangements made through Exquisite Plans LLC are governed by this Agreement and the laws of the State of North Carolina, without regard to conflict of law principles.
This Agreement represents the entire understanding between the parties and supersedes all prior proposals or communications related to your booking or event.
2. Planning Fees
Planning Fees are non-refundable and are required before any research, quoting, or proposal begins. These fees compensate Exquisite Plans LLC for professional time, expertise, and coordination services rendered during the planning process.
If your reservation is successfully booked, the Planning Fee will be applied toward your confirmed reservation.
If your reservation is canceled for any reason—by either party—the Planning Fee is retained by the travel curator of record and will not be refunded, credited, or transferred to another client or future booking.
3. Payments, Deposits, Balances, and Defaults
A. Consultation and Planning Fees
- Consultation Fees: Non-refundable. Applied toward your final invoice if you retain services.
- Planning Fees: Non-refundable. Applied toward successful reservations; retained if no reservation is completed.
B. Deposits and Payment Schedule
- A non-refundable deposit is required to secure all reservations.
- Remaining balances are distributed across mandatory monthly auto-draft payments through Exquisite Plans LLC’s secure payment system.
- By confirming your booking, you authorize Exquisite Plans LLC to automatically draft all deposits, monthly payments, and final balances using your payment method on file.
C. Final Balance and Account Audit
- Final payment is due no later than ninety (90) days prior to the scheduled travel or event date.
- An internal audit will be conducted at that time to verify all charges. Adjustments, if applicable, will be reflected in the final invoice and must be paid in full by the 90-day deadline.
D. Processing Fees
Third-party merchant or payment processing fees apply to all transactions. These fees are non-refundable and retained by the processor, not Exquisite Plans LLC.
E. Late Payments and Default
If any scheduled payment is missed, declined, or delayed:
A $50 per traveler late fee will be applied.
The Client will be notified by email and have 24 hours to cure the default.
If not cured within 24 hours, Exquisite Plans LLC may suspend services or cancel the reservation.
If payment remains outstanding for more than 24 hours after the due date, Exquisite Plans LLC reserves the right to terminate all arrangements immediately.
The Client is responsible for all bank charges, penalties, and administrative fees incurred due to declined or failed transactions.
4. Cancellation Policy
A. Cancellation Due to Non-Payment (Default)
Failure to make required payments constitutes a material breach of this Agreement.
Upon such breach:
- All reservations will be immediately canceled;
- All funds paid to date will be forfeited as liquidated damages, representing a fair and reasonable estimate of actual costs incurred;
- A $50 per traveler late fee may still apply.
Exquisite Plans LLC is not obligated to reinstate a canceled reservation due to default. Reinstatement, if allowed, will require written approval and payment of all past-due balances plus a $100 per traveler reinstatement fee.
B. Client-Initiated Cancellation (Non-Default)
If you cancel for reasons other than non-payment, the following credit schedule applies, based on the date your written cancellation is received:
Days Prior to Event/Travel - Credit Eligibility (Applied Toward Future Booking)
- 250+ days: 90% Credit (valid 12 months)
- 121–180 days: 50% Credit (valid 12 months)
- 120 days or fewer: No Credit
Credits may only be applied toward a new booking within one (1) year of the original travel date and are non-transferable.
5. Group Travel Policy
For group bookings, if one or more participants cancel, the unpaid balance will be recalculated and redistributed among remaining participants.
If cancellations reduce the group size below vendor minimums, repricing may occur per supplier policy, and participants are responsible for any resulting additional costs.
6. Passport, Visa, Airfare & Transportation Requirements
A. Passport & Visa Requirements
All travelers are required to possess a valid passport for international travel. It is the Client’s responsibility to ensure that each traveler’s passport is valid for a minimum of six (6) months beyond the scheduled return date.
Certain destinations may also require a visa, travel authorization, or other entry documentation. Clients are solely responsible for obtaining and maintaining all required travel documents, including any necessary vaccinations, health forms, or entry permits.
Exquisite Plans LLC is not responsible for denied boarding, entry refusal, travel interruptions, missed flights, or any additional costs incurred due to incomplete, invalid, expired, or missing travel documentation.
If a traveler fails to possess the necessary passport and/or visa documentation, Exquisite Plans LLC will be unable to provide further assistance or travel services. In such cases, all deposits and payments made will remain non-refundable and non-transferable, in accordance with our company’s published policies.
B. Airfare & Transportation Disclaimer
Exquisite Plans LLC is not responsible for airport transportation, flight changes, missed connections, or delays associated with independently booked airfare.
Travelers booking their own flights are responsible for coordinating arrival and departure times that align with group schedules and designated transfer arrangements, and are required to provide complete flight details along with final payment.
C. Add-On Pricing & Services
Add-on services may be offered to enhance or personalize your group travel experience. These services are optional and priced separately from the base group package unless otherwise stated in writing.
Examples of add-on services include, but are not limited to:
- Coordinating independently booked flights or accommodations outside of the established group room block or group travel package, to align with group itineraries and scheduled activities.
- Incorporating private or shared transportation for travelers booking outside the group package into the coordinated group transfers.
- Arranging or confirming optional excursions, events, or group activities, each of which will be priced individually based on participation and supplier availability.
All add-on pricing is subject to change until full payment is received. Once confirmed, add-on payments are non-refundable and non-transferable, in accordance with Exquisite Plans LLC’s general payment and cancellation policies.
7. Confidentiality & Vendor Communication
Both parties agree to maintain the confidentiality of all proprietary, personal, and event-related information.
All vendor communications, confirmations, and arrangements must be conducted exclusively through Exquisite Plans LLC.
Clients are expressly prohibited from contacting vendors directly regarding bookings made under Exquisite Plans LLC.
Violation of this provision constitutes cause for immediate termination of this Agreement without refund or credit.
8. Violation of Policy
Any breach of these Terms—including unauthorized vendor contact, negotiation, modification, or misrepresentation—will result in immediate cancellation of all reservations and forfeiture of all funds paid.
No refund, transfer, or credit will be issued. This enforcement is consistent with North Carolina General Statutes § 25-2-718, governing liquidated damages.
9. Authorization for Payments
By making payment or utilizing our services, you authorize Exquisite Plans LLC to automatically draft all required deposits, monthly payments, and balances using your payment method on file.
You further acknowledge that all fees are non-refundable, and you expressly waive any chargeback rights except in the case of proven billing error under N.C. law.
10. Limitation of Liability
Exquisite Plans LLC acts solely as an intermediary between you and third-party vendors, suppliers, and service providers.
We are not liable for injury, loss, delay, or damages caused by acts of God, vendor insolvency, government actions, or any events beyond our reasonable control.
To the fullest extent permitted by North Carolina law, our liability shall not exceed the amount of planning fees paid directly to Exquisite Plans LLC.
11. Travel Protection Policy
Exquisite Plans LLC strongly recommends the purchase of comprehensive travel protection.
Travel protection is designed to safeguard your financial investment in the event of unforeseen circumstances such as trip cancellation, interruption, medical emergencies, travel delays, natural disasters, or lost luggage.
While Exquisite Plans may assist in providing general information regarding third-party coverage options, the Client bears full responsibility for researching, purchasing, and understanding any selected policy. The decision to decline travel protection signifies the Client’s acceptance of all financial risk arising from events that could otherwise be covered by an active plan.
Exquisite Plans LLC assumes no liability for any loss, damage, injury, delay, or expense that could have been mitigated or reimbursed by a valid travel protection policy. Clients are encouraged to review coverage terms carefully and confirm that their plan includes adequate medical and evacuation benefits.
By proceeding with payment or booking, the Client acknowledges receipt of this Travel Protection Policy recommendation and accepts or declines coverage at their sole discretion.
12. Privacy Policy
Exquisite Plans LLC respects your privacy and is committed to protecting your personal information.
Our Privacy Policy explains how we collect, use, and safeguard client data in accordance with applicable privacy laws. By using our services, you acknowledge that you have read and accepted our Privacy Policy.
The most current version is available at:
🔒 www.exquisiteplans.com/privacy-policy
13. Wedding, Events & Travel Planning Terms
A. Planning Fees & Scope of Services
All wedding, event, and travel planning services require a non-refundable Planning Fee prior to the commencement of any consultation, research, or proposal preparation.
Planning services include vendor and venue sourcing, itinerary design, coordination, and production management as outlined in the signed proposal or service agreement.
Any services requested beyond the agreed scope—including but not limited to extended coordination hours, additional travel planning, destination management, or staffing—will incur additional fees at Exquisite Plans LLC’s prevailing rate.
B. Vendor Management & Contracts
All vendor and supplier arrangements for weddings, events, and travel are coordinated and managed exclusively through Exquisite Plans LLC.
All payments to vendors must be processed by Exquisite Plans LLC. Accordingly, the Client must review, approve, and remit payment according to the payment schedule provided by Exquisite Plans.
Exquisite Plans LLC will enter into all approved vendor contracts on behalf of the Client. The Client’s contractual relationship is solely with
Exquisite Plans LLC, not with individual vendors.
Exquisite Plans LLC assumes responsibility for coordination, communication, and payment disbursement to approved vendors. Clients may not contact, negotiate, or modify arrangements with vendors directly unless written authorization is granted.
Unauthorized vendor contact or substitution constitutes a material breach of this Agreement and may result in immediate termination of services without refund or credit.
C. Event Date, Venue, or Itinerary Changes
Any change to event date, venue, or travel itinerary must be submitted in writing.
Changes may result in additional fees, vendor rate adjustments, or the loss of vendor availability.
Exquisite Plans LLC will make reasonable efforts to accommodate revisions; however, previously quoted rates, suppliers, and accommodations cannot be guaranteed after any modification.
D. Cancellation or Postponement
In the event of cancellation or postponement initiated by the Client:
- All planning fees, deposits, and payments made to Exquisite Plans LLC are non-refundable and non-transferable.
- If postponed, Exquisite Plans LLC may apply a Rebooking Coordination Fee to reschedule services, subject to vendor and venue availability.
- Exquisite Plans LLC is not liable for vendor unavailability or rate changes resulting from postponed or canceled events.
E. Guest Travel & Group Coordination
When guest travel or accommodations are arranged as part of a wedding or event, all travelers are subject to the Exquisite Plans LLC Travel Terms & Conditions.
Guests booking outside the official group room block or travel package are responsible for their own arrangements and must provide travel details to Exquisite Plans LLC for coordination.
Exquisite Plans LLC is not responsible for independently booked airfare, transportation, or accommodations that fall outside of approved group itineraries.
F. Add-On Pricing & Coordination Services
Add-on services may be offered to enhance the event or travel experience. These may include:
- Coordinating independent flights or accommodations outside of group room rates and travel packages to align with group schedules.
- Adding private or shared transportation for travelers outside the group reservation.
- Coordinating optional excursions, private events, or group activities, each priced individually based on participation and supplier availability.
All add-on services are priced separately and subject to change until paid in full. Once confirmed, add-on payments are non-refundable and non-transferable, consistent with company policy.
G. Liability & Force Majeure
Exquisite Plans LLC is not responsible for loss, damage, delay, or non-performance caused by weather conditions, natural disasters, government restrictions, airline or vendor insolvency, labor disputes, or any other events beyond our reasonable control.
In such cases, no refund or credit will be issued. Rebooking and administrative fees may apply.
H. Photography & Marketing Consent
By engaging Exquisite Plans LLC, the Client grants permission for limited photography or videography of event setups, décor, and coordination for use in Exquisite Plans marketing and portfolio materials.
Images featuring guests will not be used publicly without written consent.
I. Client Responsibilities
The Client agrees to provide accurate information, respond in a timely manner, and approve proposals, itineraries, and payments by the specified deadlines.
Failure to provide approvals, payments, or requested documentation by due dates may delay services and result in additional coordination fees.
14. Governing Law and Arbitration
This Agreement shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict-of-law principles.
Any dispute, controversy, or claim arising out of or relating to this Agreement—including its formation, interpretation, breach, or termination—shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules then in effect.
The arbitration shall be conducted in Wake County, North Carolina, before a single neutral arbitrator selected pursuant to AAA procedures.
The arbitration award shall be final and binding, and judgment may be entered upon it in any court of competent jurisdiction within the State of North Carolina.
The Client agrees to bear all costs and fees associated with the arbitration process, including but not limited to filing fees, administrative fees, arbitrator compensation, and any related legal costs or attorney’s fees incurred by Exquisite Plans LLC in enforcing this provision.
Each party waives the right to trial by jury and to participate in any class, collective, or representative action with respect to any dispute.
15. Modifications
Exquisite Plans LLC reserves the right to amend or modify these Terms & Conditions at any time, consistent with North Carolina contract law.
The most recent version is available at:
🌐 www.exquisiteplans.com/terms-conditions