Exquisite Plans LLC – Terms & Conditions
(Governing Law: State of North Carolina)

Effective Date: January, 2025

These Terms & Conditions (“Agreement”) constitute a legally binding agreement between Exquisite Plans LLC, a North Carolina limited liability company (“Exquisite Plans,” “we,” “us,” or “our”), and you (“Client” or “you”).
By submitting payment, signing an agreement, or utilizing any services, you acknowledge that you have read, understand, and agree to these Terms & Conditions in full.
 

1. General Terms

All services, reservations, and travel arrangements are governed by this Agreement and the laws of the State of North Carolina.
This Agreement represents the entire understanding between the parties and supersedes all prior communications.
 

2. Professional Service Fees (Planning & Concierge Services)

Exquisite Plans LLC provides event and professional travel design, coordination, and concierge services. Fees charged are for time, expertise, and service delivery, and are separate from supplier costs.

A. Types of Service Fees

The Client agrees that the following service fees may apply:

• Consultation & planning fees
• Custom itinerary design fees
• Booking & reservation fees (cruise, hotel, packages)
• Group travel management & coordination fees
• Change, revision, or modification fees
• Cancellation processing fees
• Payment plan / administrative fees
• Expedited or rush service fees
• Concierge and VIP service fees (including on-trip support)
• Documentation and administrative processing fees
• Destination event and group travel coordination fees

B. Fee Disclosure

All applicable fees will be clearly disclosed prior to payment and service initiation.

C. Non-Refundability

All service fees are:

• Non-refundable
• Non-transferable
• Earned upon receipt

These fees compensate Exquisite Plans LLC for professional services rendered regardless of booking outcome.

 

3. Payments, Deposits & Balances

• All deposits are non-refundable and non-transferable
• Payment plans may be required and are processed via automatic draft
• Final balance is due no later than 90 days prior to travel

Missed Payments:

• $50 late fee per traveler
• 24-hour cure period after notice
• Failure to cure may result in immediate cancellation of reservation

 

4. Cancellation Policy & Credit Terms

A. No Refund Policy

All payments made to Exquisite Plans LLC are non-refundable and non-transferable.
No cash refunds will be issued under any circumstance.

B. Credit in Lieu of Cancellation

Eligible cancellations are issued in the form of a travel credit only.

• Credits are valid for one (1) year from the cancelation date
• Credits expire if unused
• Credits hold no cash value

C. How to Use Credit

To initiate the use of any credit, the Client must:

• Reply directly to the original cancellation email, and
• Submit a new travel request following the instructions provided

Requests submitted outside of this process may not be reviewed.

D. Credit Usage Limitations

Credits may only be applied toward:

• All-inclusive travel packages, and/or
• Cruise travel experiences

Credits may not be applied toward standalone services (including airfare or independent hotel stays) unless originally included in the initial package.

E. New Reservation Requirement

Use of any credit constitutes a new reservation and is subject to:

• Current pricing and availability
• Supplier terms and conditions
• Full payment of any remaining balance at the time of booking

Once applied, all funds are final, non-refundable, and non-transferable.

5. Group Travel Policy

Group travel bookings are governed by:

• The applicable group agreement, and
• Exquisite Plans-specific terms and cancellation policies

Changes in group size will result in repricing and redistribution of costs among remaining participants.

6. Non-Transferability of Services & Reservations

All services, bookings, and reservations secured through Exquisite Plans LLC are non-transferable.
Exquisite Plans LLC will not transfer, assign, or release any reservation or service to:

• Another travel agency
• Independent agent or advisor
• Third-party planner
• Direct supplier management by the Client

All bookings remain exclusively managed by Exquisite Plans LLC.
Unauthorized transfer requests or attempts may result in cancellation and forfeiture of funds, in accordance with this Agreement.

7. Airfare & Travel Requirements

Exquisite Plans LLC does not provide standalone airline bookings.
Clients booking airfare independently are responsible for:

• Flight coordination
• Missed connections
• Arrival/departure timing

Clients are solely responsible for valid passports, visas, and travel documentation.

8. Add-On Services

All add-on services (including but not limited to excursions, transportation, airfare, hotel accommodations, upgrades, dining packages, beverage packages, event tickets, transfers, activities, travel protection, and onboard amenities):

• Are optional and subject to availability
• Must be paid in full to be confirmed
• Are non-refundable and non-transferable once processed

Requests for additional services submitted after the initial reservation are subject to supplier terms and conditions. Once a requested service has been authorized, confirmed, ticketed, purchased, reserved, or otherwise processed, such services are considered final.
If a Client changes their mind for any reason after processing — including personal circumstances, scheduling conflicts, inability to travel, preference changes, or voluntary cancellation — no refund, credit, or transfer will be issued unless expressly permitted by the supplier.
Exquisite Plans LLC is not responsible for:

• Supplier inventory limitations
• Pricing changes
• Declined or failed payment transactions
• Supplier-imposed penalties or restrictions associated with modifications or cancellations after confirmation

Clients are strongly encouraged to carefully review all requested services prior to authorization and payment submission.

9. Payment Processing & Convenience Fees
Clients acknowledge that:

• Credit card processing or convenience fees may apply where permitted
• Installment/payment plan administrative fees may be assessed
• All fees will be disclosed prior to processing

Clients authorize Exquisite Plans LLC to process agreed-upon payments in accordance with the selected payment method.

10. Cancellation Due to Non-Payment

Failure to fulfill payment obligations may result in:

• Immediate cancellation
• Forfeiture of all funds paid
• No credit issued

Reinstatement is not guaranteed and may require additional fees.

11. Vendor Communication

All vendor communication must be conducted through Exquisite Plans LLC.
Direct vendor contact by the Client regarding managed bookings is prohibited and may result in termination of services without refund or credit.

12. Limitation of Liability

Exquisite Plans LLC acts solely as an intermediary between the Client and third-party suppliers.
We are not liable for:

• Supplier actions or failures
• Travel delays, interruptions, or cancellations
• Acts of God or events beyond our control

 

13. Travel Protection

Travel protection is strongly recommended.
Clients who decline coverage assume full financial responsibility for any loss.
 

14. Dispute Resolution & Legal Terms

A. Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to services shall be resolved exclusively through final and binding arbitration in Wake County, North Carolina.
Arbitration shall serve as the primary method of dispute resolution, except where otherwise required by law.

B. Class Action Waiver

All claims must be brought on an individual basis only.
The Client waives any right to participate in:

• Class actions
• Collective claims
• Representative proceedings

C. Policy Acknowledgment

By submitting payment or utilizing services, the Client acknowledges that:

• These Terms & Conditions were made available prior to purchase
• The Client had the opportunity to review them
• The Client agrees that all terms are binding and enforceable

D. Payment Disputes & Chargebacks

Clients agree to contact Exquisite Plans LLC to resolve any billing concerns prior to initiating a dispute.
Any chargeback or payment dispute that is inconsistent with this Agreement may be considered a breach of contract.
Exquisite Plans LLC reserves the right to:

• Recover funds owed
• Recover administrative, legal, and processing costs
• Provide documentation to financial institutions supporting enforcement of this Agreement

Exquisite Plans LLC reserves the right to immediately cancel any and all pending or active services, reservations, bookings, payment arrangements, or travel-related services in the event of:

• A chargeback or payment dispute
• Fraudulent payment activity
• Unauthorized payment claims
• Breach of these Terms & Conditions
• Harassing, abusive, threatening, or disruptive conduct toward staff or suppliers

Any applicable refunds, credits, or forfeitures resulting from such cancellation shall be governed strictly by the applicable cancellation policy, supplier terms, and this Agreement. Supplier-imposed penalties, non-refundable deposits, service fees, and processing costs may still apply.

E. Reservation of Rights

Nothing in this Agreement is intended to waive any rights that cannot be waived under applicable law. All enforceable provisions shall remain in effect to the fullest extent permitted.
 

15. Governing Law

This Agreement shall be governed by the laws of the State of North Carolina.
 

16. Acceptance of Terms

By submitting payment or using services, the Client confirms acceptance of these Terms & Conditions in full.

17. Modifications
Exquisite Plans LLC reserves the right to amend or modify these Terms & Conditions at any time, consistent with North Carolina contract law.